1 - Arrived to the hotel and sent us to the garden view room which in fact is the bin view. Had no time to complain as we were going to the restaurant outside the hotel and did not want to arrive late. DO NOT ACCEPT ROOM 603.
2 - Room is dirty. Did not use or clean for weeks.
3 - Service is poor. Check out is at 1200. My wife was doing a very expensive spa treatment at 1130 lasting for 75 min. Asked the hotel desk to check out at 0100 and they said it was not possible as they needed the room at 0300... So I asked her to go and pick my wife up from the spa... She reconsidered her position and after asking her manager she accepted we leave at 0100.
4 - In the invoice they add a contribution to an NGO without even asking.
If you pay 500 EUR for one night you expect a little bit more.
- Official Description (provided by the hotel):
- Located in the former 15th-century Prinsenhof Palace and fromer home to the Dukes' of Burgundy, Kempinski Hotel Dukes' Palace is perfectly situated in the heart of the UNESCO World Heritage city Bruges. The palace was built in 1430 by Duke Philip the Good for his marriage to Isabella van Portugal. The hotel has 93 rooms including 22 suites of which 6 are heritage listed. All rooms offer elegant furnishing with modern conveniences including individually controlled air-conditioning, plasma TV and high-speed Wireless Internet Access. Restaurant 'Manuscript' is open for breakfast, lunch and dinner and offers a refined Belgian cuisine. Bar Atelier is the perfect place to enjoy a cocktail, chilled draft beer or a wide selection of international wines. The glass windows give you a beautiful view of the 3000 sqm garden. During the summer months, the terrace is the place to be in Bruges! The Spa features an indoor swimming pool sauna, steam bath and fitness center. Additionally, a wide range of facial treatments and massages is offered.The hotel is located in the heart of Bruges, just a few minutes from the bustling Market Square, Groeninge Museum and busy shopping streets. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Cheap Tickets, Priceline, Agoda, Despegar.com, TripOnline SA, Booking.com and Tingo so you can book your Hotel Dukes' Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Kempinski Hotel Dukes Palace
- Kempinski Hotel Bruges