Let me first make it clear that we did not stay in this hotel. However, we did enter the hotel on the day we were leaving a nearby rental property. We are an older couple, and it was raining. I asked the woman at the desk if she would call a taxi for us, since the owners of our apartment were away and we did not know how to call a taxi on our own. She refused. She said that she would not provide any service at all for someone who had not stayed in her hotel (she appeared to be the owner). However, this attitude seemed to extend to those who had stayed there was well. Before approaching her, we observed her dealing with a couple who was checking out. They asked if they could leave their two suitcases in the reception area while they went to pick up their rented car from the garage. She refused, saying that they must take their suitcases with them. So, as I said above, watch out for the attitude. We went across the street to the Hotel Navarra and asked them to call a taxi for us, even though we had not stayed there. They were most gracious, called the taxi, and suggested that we bring our suitcases in out of the rain while we waited. If we were looking for a hotel in Brugge, we would strongly consider Hotel Navarre, and we would NEVER consider Hotel Boterhuis.
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