Firstly as other reviewers have commented, the location is excellent. That's why I chose this one, plus the fact it looked lovely and it is. Our room (324) was big enough but the view wasn't remarkable. If you strained your neck to the left, you could just see the canal.
The bathroom was unusual in that it had a frosted glass door that when you opened, banged against the toilet. One day it's going to break!! There's also a loss of privacy because when the light is on you can see the person inside.
As soon as you opened the front door, there's a step which we weren't warned about and as it was dark, we couldn't see it and had a bit of a stumble down.
Another negative was the location of the room, directly opposite the lift. I always feel sorry for people who have these rooms, so now I can empathise.
Breakfast was really nice and as there was only a few people, got a great table overlooking the canal. Food was fresh and plentiful.
One major gripe and this may stop me from returning (I'm going back next year with my sister), was the older gentleman who gave us our key. We had checked in earlier and as the room wasn't ready, we were told to come back after 3pm. We were also given a map, brochure and a 'discount card'.
So, we returned later (after the walking tour) and a really grumpy man asked for our discount card. We couldn't find it and he criticised us for not having it ready as it held 'important information'. Really?? Apparently it told us our room number. Important to whom??
He was very rude and even more so when we told him we had a bag stored. It was as if the effort was all too much. A very uncomfortable experience. We were very glad to see the first man at the desk in the morning.
It was a shame because the hotel location is excellent, room was OK and breakfast very good. Customer service let this hotel down.
- Also Known As:
- Bourgoensch Hof Hotel Bruges
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