The property is definitely a nicely restored old building with character respectful to retro values. Breakfast was 4 stars: high quality, ample choices with freshly made juice. Also the hotel staff was kind and eager to answer questions at their best abilities.
In Room 24 where we were booked, one of the light bulbs implemented on the roof's rafters was burned and another one about to go out...
Curtains (Roman) next to the bed had stains on them...
Most importantly utility-wise, Internet in our room did not work at all and I mean the wi-fi was not even visible even though when I booked the room it was stated to be complimentary. I complained twice at the reception for this but nothing changed. So I had to stay close to the reception area in order to send some important mails...
If you want to charge like a 4 star hotel you must provide full 4 star service to your guests. Yet even though I complained during check out about the internet problems the receptionist did nothing to address these shortfalls. Check out date was 30.5.13
I understand when problems occur and they will always occur but for me the most important factor is how they are dealt with, how the last chapter is being written and this time I felt I didn't get full service for the full amount I paid
- Also Known As:
- Jan Brito Hotel
- Jan Brito Bruges
- Official Description (provided by the hotel):
- The hotel is located in the center of Bruges in a 16th-century listed building. Much more than the exterior has been preserved. This impressive mansion has been tastefully refurbished, conserving unique decorations from former centuries: marble mantelpieces, paintings, oak staircase, exposed oak beams. Quietly situated in the heart of Bruges : 20 mtrs from the most romantic and picturesque canals, 200 mtrs from the Burg square (City Hall) and Market square (Belfry). 37 rooms fully en-suite, hairdryer, telephone, television with English language programs, minibar. Breakfast buffet, lift, bar, wifi, lounge, large renaissance garden with 100 year old beech tree. Public underground parking at only 200 meters (please make a reservation). ... more less
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