Having been a regular in Bruges for over 20 years, lord knows why I decided to book somewhere different to stay, but there we go!
The hotel is central to everything, and most importantly - clean. But to be perfectly honest that’s where I'd stop in my recommendations.
I had requested a parking space when I booked, only to arrive and to be told that they didn't have one for me. The trainee receptionist was by herself on the counter and clearly was unsure what to do beyond recommend the full car park down the road. (Fortunately we knew where we could find parking approx. 15 mins walk away)
When we returned to reception some time later to check in, we were also given 2 vouchers for a glass of Cava at the bar which pleased my girlfriend – I didn’t have the heart to tell her that I had paid for those as part of the room package!!
The room was small, but clean. However our 'Double room' consisted of two single beds pushed together - but on wheels!! The beds both had single bedding too, as well as two single duvets. Take into account the wheels and we managed to push the beds apart no fewer then 3 times during the night, with me ending up on the floor twice. Not exactly what you would expect for the price tage and a supposed 4* rating....
Breakfast was adequate – no more, no less.
Slightly disappointed at check out- I had booked the trip as a surprise for my girlfriend sop was slightly dismayed when the receptionist very loudly announced the price of the room in front of her. Most other hotels have the tact to simply hand over an invoice so not sure why these guys feel the need to be different…
I do feel sorry for the hotel – Should we not have had the drama of the car park, or if it had been handled better, we would have probably put it down to experience and simply not gone back.
However, I must say I feel pretty ripped off and as such I offer the simple advice of spending an extra £15 and staying at the nH Bruges on the t’Zand – Been staying there for years and it’s always been fantastic!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.