There were several excellent things about this hotel. The location cannot be beat, close to everything and on a lovely canal. The front desk staff could not have been nicer and although I'm not sure, I believe we got an upgrade which is always appreciated. The charm factor was off the charts, the public areas cozy (world class artwork on the walls too) and the web site perfectly captures that fact. But the hotel falls apart on amenities. For the cost of this hotel pretty much everything should be thought of and isn't. There was no coffee/tea maker in the room. There was one small bottle of complimentary water but it was never restocked. There was no clock in the room. There was no mini-bar. No turn-down service. Bruges is the city of chocolates so why on earth would the hotel not give you a mini sample box or a chocolate on your pillow? The bed was nearing the end of it's usefulness - clearly old and very lumpy. Despite being a good size, the bathroom was the worst part: mold on the ceiling, dirty grout, and when I dropped something down the drain of the tub and went to retrieve it ...... oh dear. There was hair wrapped around the drain cover that had to have been there since the beginning of time. No bathrobes or slippers, no q-tips or other fun bathroom goodies other than basics. Finally, the towels were threadbare, literally so threadbare you could see through them. Sigh. Listen up Relais Bourgondisch Cruyce! We want you to be a huge success! But you have to go that extra mile for your guests. Good enough isn't good enough. Aspire to be great, get your amenities and cleanliness on track then no doubt every one of your reviews will be 5/5.
- Official Description (provided by the hotel):
- Romantic boutique hotel housed in extraordinary waterfront residence, decorated with antiques, objects of art and luxurious fabrics. ... more less
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- Also Known As:
- Relais Bourgondisch Cruyce Bruges
- Relais Bourgondisch Cruyce Hotel Bruges