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“Perfect Location” 5 of 5 stars
Review of Crowne Plaza Brugge

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Crowne Plaza Brugge
4.0 of 5 Hotel   |   Burg 10 | West Vlaanderen, Bruges 8000, Belgium   |  
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Ranked #21 of 101 Hotels in Bruges
Williamsburg, Virginia
Top Contributor
197 reviews 197 reviews
37 hotel reviews
Reviews in 63 cities Reviews in 63 cities
94 helpful votes 94 helpful votes
“Perfect Location”
5 of 5 stars Reviewed July 5, 2013

The hotel is modern and clean. The staff was friendly and helpful. Breakfast is included in many of the rates. I had two breakfasts included in my room, but they gave me two more for free (I had four in my party). The hotel location is perfect and is right in the middle of town. It made it very easy to loop back for access to the bathroom, to drop off souvenirs, or to pick up a jacket. As with many European hotels, the rooms aren’t particularly large. Our room had two queen beds, but with my two teenagers, it was a tight fit. If I were to stay for any length of time, I would bite the bullet and get two rooms. Overall, a very nice stay.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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843 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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English first
Raleigh, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 4, 2013 via mobile

It is in the middle of everything and the food in the restaurant is good. The connection to WiFi is not that good. It is very clean and organize. The portions of the food in the restaurant are extremely big. In general it is a very good hotel and in the best location

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lille, France
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 2, 2013

I spent 2 days for my birthday and had a lovely stay. I requested a nice room with a nice view and it was. The room was not very big but the bed was so confy ! We had a late room sevicefuring the night and it was delicious ! The breakfast was okay but too expensive. The parking below the hotel is convenient. The pool was very nice as we were alone but i guess that with many oter guest it could be to small and no privacy.
The staff is very nice. The location is perfect ! Right in the old town..5 minutes from the main sqare ! Very good hotel !

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 28, 2013 via mobile

The staff at this hotel were so helpful, especially daphne and Werner. As we are just making decisions on the go, we hadn't booked anywhere. I decided we might stay at another crowne plaza. Daphne booked brussels for us. The location at bruges was so central , you walked out the door and you were in the plaza. There was a museum and relics in the basement

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cardiff, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 25, 2013

I have stayed here more than ten times. That should say enough. It is right in the centre of town and the staff are excellent. Because I like this hotel so much I joined their loyalty scheme ( priority club - but due to change in July to IHG). I get an automatic upgrade and was able to stay in a Junior Suite for the price of an executive room. The loyalty scheme is for all Intercontinental Group Hotels but only worth joining if you are going to stay about 20 days a year - anywhere. Car Park charges are 21euros per day - good value compared to staying out of town and searching and paying for car park charges. Lots to do within walking distance of the hotel - the staff gave a discount card for a museum pass, which again was good value. It was a great location for popping back to our room for a nice cup of tea. Good food is available here with a recently revitalised restaurant. I did not eat here this stay - lots of choice in the near vicinity, but I have been very pleased with the meals on previous stays.

Room Tip: All rooms seem to be of a good size for an inner city hotel. You may be tempted to go for a room ove...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 22, 2013

Don't get me wrong. This is a nice hotel located right in the middle of Bruges. The rooms are good and up to the normal standard for a Crown Plaza hotel, But really the staff in the "front line" of the service need to understand that it is the customer that pays their wages. I don't expect a red carpet, but service in the restaurant / cafe on the ground floor would be a novelty and no one asks whether "everything is alright" or whether your stay was enjoyable. At breakfast you can forget a smile, you might get a grudging "good morning" before "your room number is"? My record for being totally ignored was set this week at aroun 10 minutes before a sullen waitress informed me that the section of the restaurant I was sitting in was out of use. Then instead of explaining where I could sit and what menun I could expect she just walked off ?? Shame as the reception staff are normally quite pleasant. This is not a one off either, I stayed here many many times and the attitude is always the same.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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BruggeCPB, General Manager at Crowne Plaza Brugge, responded to this review, June 25, 2013
Dear Guest,

Thank you very much for your comment. I first want to apologize for the unfriendly service you received in PlazaCafé. It is for me very important that my staff is open, friendly and helpful. In this case this was absolutely not the situation. If I understood well you visit our hotel frequently so I really would like to speak in person with you about this situation to learn more about your opinion. I will definitely take necessary steps to improve the overall friendliness in our restaurant.


Best regards

Lucas Bakx
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 17, 2013

OK, so this is not the most picturesque or romantic hotel but it is well located and quiet. The staff were helpful and welcoming and made our stay enjoyable. The room was large and overlooked the square - the decor is a little tired but I think they are gradually renovating the hotel. For us, and in particular, Mum, the presence of a lift was also a benefit.

Breakfast was included in our rate and suited us as we had our Mum with us and she welcomed a break from venturing across cobbles for food! It was a generous buffet but the hot food tended to cool quickly if you were not there when it was fresh from the kitchen. Bread, cold meats and cheese all fresh and well presented.

What the hotel really lacks is a good space for an evening drink. You can have a drink outside which is OK as long as it is warm but as the evening cools the only place is a small area inside the restaurant. Its not really conducive to a relaxed evening and feels as though you are shut away. The older part of the hotel did have a bar but that is no longer in use - a shame as that had character. This means that there isn't really a relaxing public space to sit and talk with friends so that people just tend to pass through reception and on to their rooms - a little clinical for a 4 star hotel.

I would most definitely return as its location and the staff make it an excellent base to enjoy this gem of a city.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Brugge

Address: Burg 10 | West Vlaanderen, Bruges 8000, Belgium
Phone Number:
Location: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Bruges
#9 Family Hotel in Bruges
#10 Luxury Hotel in Bruges
#19 Romantic Hotel in Bruges
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Brugge 4*
Official Description (provided by the hotel):
Crowne Plaza hotel Brugge is situated in the city centre of the charming and romantic city of Bruges, conveniently located on the magnificent Burg Square, adjacent to the historic Town Hall and the Chapel of Holy Blood. The Crowne Plaza hotel Brugge has 96 full renovated air-conditioned rooms with TV, pay TV, iron,coffee&tea facilities, mini bar and safe.The wellness and recreational centre offers a pool, a fitness room and a sauna.The Crowne Plaza hotel offers a new restaurant concept with PlazaCafé. A hip and trendy restaurant(with a superb terrace from March until November) and serves an excellent breakfast buffet, lunch and diner. Enjoy a nice coffee or Belgium beer. Every Sundaylunch a family buffet is served. The PlazaCafé Bar is an ideal meeting place, with its comfortable and relaxed atmosphere. Meetings-conferences-banquets For a modern decor in warm colours we can propose the Burgh Room (for up to 250 people). If you prefer historic surroundings we can organise an unforgettable banquet in our 14th century cellar or amidst the ancient foundations of the old St Donaas Church. Free wifi available through the whole hotel. ... more   less 
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Also Known As:
Crowne Plaza Brugge Hotel Bruges
Crowne Plaza Bruges
Crowne Plaza Hotel Brugge

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