We stopped in Bruges on a long road trip from UK to Copenhagen, and felt like trying some Moules Frites. There are hundreds of restaurants in the centre of town but we settled on this as it had a reasonably priced fixed menu. We should have run when the waiter saw us looking at the menu and bullied us into sitting inside and waiting for an outside table, thus capturing us. We ordered the fixed dinner and he harrumphed when we declined to order drinks. The first course - spinach soup for me, pate for my wife, arrived fairly promptly and both were good. Then there was a long wait - half an hour - for the mussels. My wife politely asked if the food would be coming soon as we had several more hours drive that night. The waiter flipped out and started shouting that we are not allowed to ask if our food is going to come soon. It immediately got weirder when he called over the manager, an older lady who continued the rant, saying that we don't have the right to ask if our food will come soon, and then shouting that we 'must be Americans' (we aren't, but a prejudiced comment and hardly relevant). I told her I had never been treated so rudely and would be writing a review in Trip Advisor. She came back a few minutes later in an apparently more conciliatory mood but soon started hassling us again about how it was rude for us to ask where our food was, etc. When she brought the bill it started again for the fourth time, with her proudly pointing out that she had deducted the 1 euro charge they make for a tablespoon of mayonnaise (!) to show her good will, but then she was back on the tirade about how Americans are bad tourists and how dare we ask if our food will come soon.
The performance of the waiter and his manager was absolutely astonishing - worthy of Basil of Fawlty Towers at his most deranged. I wouldn't recommend going unless you're in the mood for participating in improvisational theatre. As you can see I am not in the habit of handing out bad reviews so you can be confident this 1-star rating is well-deserved. Some people just should not be in the hospitality business.
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