I can't say I'm surprised by the poor reviews for this place on here.
The service we received was sullen at best, rude at worst. The waiters didn't smile, looked hurried and hassled and at one point said we could not get a coffee! (Although it later transpired they thought we'd asked to swap a coffee for the dessert on set menu we ordered from, when in fact we wanted to add a coffee to our order.)
The food quality was not as high as other places we ate in Bruges. The chips were good, but the mussels in garlic tasted quite bland. A bottle of water cost 8 Euros as well, which is frankly ridiculous.
Avoid the restaurants near the centre and eat at more tucked away restaurants. In our experience, the best places to eat were T'Gezelleke (local, low key, delicious), Tom's Diner (more trendy, excellent fish) and Park Restaurant (expensive but very tasty food).
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