Since my previous review I stayed multiple times and since ,service level seems to go down. Front desk staff is less personal and friendly, rooms require maintenance - especially bathrooms require extra cleaning.(smell).
Hotel is building a new wing , I hope its not going to be the final part of the worsening- in the meanwhile it causes a lot of noise due to the costruction...so no silent wake up.
Still one of the best places to stay in Leuven area- but not for long any more if they don't turn around their customer orientation and stop saving money ; upgrade of staff friendliness and customer assistance is badly neded- and start maintaining rooms and bathrooms.
- Also Known As:
- Klooster Hotel Leuven
- Official Description (provided by the hotel):
- This 16th-century former convent offers 4-star facilities and an attractive interior only 280 metres from the Oude Markt in the historic centre of Leuven. Martin’s includes a winter garden and a bar with a fireplace. Free WiFi is available throughout the hotel.All of the rooms at Martin's Klooster are decorated with rich fabrics and warm colours. They come equipped with flat-screen cable TV, a minibar and a modern bathroom. Most have a walk-in shower. Some of the rooms feature wooden beams and latticed windows. Breakfast is served each day in the winter garden.M - Museum Leuven is 700 metres from the hotel. The UNESCO World Heritage-listed Beguinage is a 15-minute walk from Martin’s. Brussels is 27 km away and features sights including the Magritte Museum. There is paid parking underneath the hotel. ... more less
- Reservation Options:
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