I arrived at Ibis at 00:15 on a Sunday night to be told that they had cancelled my reservation because my credit card was invalid, and also that they were fully booked and had no more rooms available. They said that they had notified the website through which I'd reserved ("the website") who should have notified me, and that they could not notify me because they did not have my contact details. The only notification that I received was an email stating that my booking was accepted - my credit card was not questioned. I telephoned "the website" and they called the hotel. It turned out that the hotel had cancelled my reservation on their own systems but had not notified "the website" or myself, and that they now (magically) had a room available. I could not accept it as, to avoid spending the night at Leuven station, I had made other arrangements.
"The website" was not at fault here; the customer service representative I spoke to was polite, apologetic and accommodating. My boyfriend and I have reserved many hotels through "the website" without any problems and had pleasant stays in other Ibis Budget hotels. I solely blame THIS Ibis Budget. The man at the counter was rude, unreasonable and completely unapologetic.
- Official Description (provided by the hotel):
- Ibis Budget Hotel Leuven Centrum - the smart traveller's choice! Our 139 modern, comfortable rooms can accommodate up to 3 people, with a shower, separate private toilet, and satellite TV, all for a very budget-friendly price. Start the day with our good for value breakfast buffet! Free Wifi in the entire hotel and lobby computer with free internet access for Ibis Buget hotel guests. Welcome to Ibis Budget Hotels! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Travelocity, Hotels.com, TripOnline SA, Venere and Otel so you can book your Ibis Budget Hotel Leuven reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.