We booked the Hotel Verhaegen for the Valentins weekend and explicitely stated, that we would have to book a room in a separat hotel for acompanying friends. After receiving the confirmation of our booking we also booked the other hotel. One day afterwards we received a call from the owner of the Hotel Verhaegen, that our room was not available anymore since they had made a mistake. They did not even give any excuse and were really unfriendly. At this time the whole town was already fully booked and we did not find any alternative accomodation and could not cancel the other hotel any more. The Hotel Verhaegen declined covering the costs for the other hotel and was terribly unfriendly. I have never experienced such unprofessionell and unfriendly behaviour and I must say this is totally unaccaptable!! Obviously a stylish hotel does not mean having any good style at customer relations.. Stay away!!!
- Official Description (provided by the hotel):
- From gilt mirrors to Roberts radios, everything fits within this grandly classical 1770s home. The owners are gently-spoken interior designers who have created a sumptuous blend of historical renovation and well-placed modernism along with certain 60s-retro touches to avoid any sense that you are in a dead museum. The truly dazzling salon and 18th century dining room include original wall-paintings of Flemish-fantasy harbour scenes. Out the back, a neatly manicured parterre garden and fountain-pond leads to a photogenic 17th-century carriage house. ... more less
- Reservation Options:
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