After a ten hour journey we were relieved to arrive around 9.15pm. Staff lovely, book in easy and room cool - thanks to air-con. Bed comfy, clean but towels were thin and small.
we went down to the restaurant about 9.30 to get something to eat but they were closed, told us to go to the bar, they told us to go to the restaurant and ask for room service.
No menu (or prices) available we were told but how bad could two toasted cheese sandwiches, a pint of beer and a bottle of water be?
Too tired to question lack of menu or prices - and were told don't worry about getting beer from the bar, we`ll get it for you and bring it to your room. Okay.....
Two flaccid toasted cheese and ham sandwiches arrived with a little bowl of salad - that leaked a foul smelling black liquid when I tipped it onto my plate.
We were very hungry so ate and drank and fell into bed.
Breakfast was very good and varied, and very welcome coffee on tap.
We had to go quickly because we still had a long journey ahead of us. Check out was quick - but I didn't have time to check the bill.
When I did my eyebrows hit the roof! we were charged 25 euros for the sandwiches, 10 euros for half a litre of beer, and 5 euros for a medium bottle of water - total FORTY EUROS! plus we had given her a generous tip!
I do believe this was a scam, and I feel stupid for not insisting on prices and for not checking the bill as I paid - an oily persuasive staff member for the first and exhaustion and stress for both.
I have emailed the hotel to ask for their opinion, so I`ll update this if there is any response.
Overall a good stay - very convenient for the nearness to the motorway and, generally nice, helpful staff, just feel miffed
- Official Description (provided by the hotel):
- FREE USE OF BROADBAND INTERNET IN THE ENTIRE HOTEL!Holiday Inn Gent Expo is a 4-star hotel with an entirely refurbished Atrium which is ideally situated at the crossing of the major European motorway junction (E40-E17-A17) at exit 14 - Expo and next to Flanders Expo and IKEA Gent. Furthermore hotel Holiday Inn Ghent Expo is connected with the historic city centre of Ghent: the tram stop is located at 100 metres from the hotel with a link of every 10 minutes to the city centre. This Holiday Inn hotel in Ghent is centrally located for business as well as for tourists exploring Flanders. All 169 comfortable spacious hotel rooms have double glazed windows and are air-conditioned, equipped with minibar, LCD flatscreen TV and coffee & tea making facilities. The eye-catching Atrium, under a huge glass roof and glazed elevators, is the heart of the hotel. Here you will find our trendy Atrium Restaurant with a unique design. The cuisine is contemporary, associating light and refined meals with inventive Belgian flavours. The Lounge Wine Bar is the meeting point in the surroundings. The atrium, bar, lobby and meeting rooms offer free wireless high speed Internet (WIFI)! Looking for a meeting place in Gent? Holiday Inn hotel Ghent offers 9 meeting rooms with natural daylight. ... more less
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- Also Known As:
- Holiday Inn Gent Expo Hotel Ghent
- Holiday Inn Ghent
- Ghent Holiday Inn