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“Trying too hard, so tacky” 4 of 5 stars
Review of Crowne Plaza Liege

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Crowne Plaza Liege
5.0 of 5 Hotel   |   Mont Saint-Martin 9-11, Liege 4000, Belgium   |  
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Ranked #3 of 21 Hotels in Liege
Rye, United Kingdom
Top Contributor
103 reviews 103 reviews
15 hotel reviews
Reviews in 39 cities Reviews in 39 cities
39 helpful votes 39 helpful votes
“Trying too hard, so tacky”
4 of 5 stars Reviewed August 2, 2013

Great location and old dwellings. Unfortunately, the interior designer used distasteful materiel and lighting which turn is more into a Night Club than a high end residence.

Howe come this was allowed??

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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437 reviews from our community

Traveler rating
    156
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    53
    42
    16
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Melle , Belgium
Top Contributor
115 reviews 115 reviews
50 hotel reviews
Reviews in 66 cities Reviews in 66 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed July 22, 2013

We stayed for 1 night during July 2013 and paid about half of the normal price due to a special action so you have to read the comments with this in mind.
This hotel situated rather close to the city center but be aware that when you come back from the city you have to do about 100 stairs. The reception is very friendly and does everything to help you. The standard rooms are spacious and very well equipped, the only disadvantage is that you look into a narrow street. The breakfast is what you can expect from a 5 star hotel. We had dinner in the brasserie 'O cocottes' and the food is very well prepared and tastefully. A negative point is that the service was very slow , probably because due to a lot of people. We had to wait for about 25 minutes when asking for the bill. Positive was that they excused themselves and offered a coffee or glass of wine.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuwait City, Kuwait
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed July 19, 2013

If you are aBelgian of course all the things in this unpleasant hotel is very good, unfortunately I'm an Asian woman who happened to be married to a Canadian and was brought here in Liege for some business/ work.. I tagged along my 1 year old son. So.. I would say that perhaps Asian people are very welcoming when they have visitors, but sad to say that this people are not as welcoming as I felt. Worst is very few are speaking in English which makes me feel like I'm being ignored all the time. My husband and I were very upset with the management of this hotel. I have been to places where I can differentiate people with manners and especially particularly with hospitality when it comes to hotel.. Worst ever hotel I have been so far..

Room Tip: Get a room that's not over the padio coz it's very very noisy. there is a restaurant over t...
See more room tips
  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Liege, responded to this review, August 4, 2013
Dear Clairence,

Thank you for taking the time to review our property. We value your comments as they help us to improve our services and surpass the very high standards of service our guests expect.

We are very sorry to hear about your experience on your recent stay. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. We strive to make all of our guest feel at home away from home, and I sincerely apologize that we missed you feeling that in your stay with us.

Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests.Your comments are being shared with the hotel management and appropriate action will be taken. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fintas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 19, 2013

I have been traveling for many years and have stayed in many properties with the CrownPlaza logo and as such I expect the best from Crown Plaza but I have been repeatedly disappointed by the people running the show in Liege. For some reason the management of this property thinks they can rely on the name to get further business. I have been disappointed since my arrival ..... Time to redeem yourself Crown Plaza

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Liege, responded to this review, August 5, 2013
Dear Fred_flintsone,

Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 14, 2013

Excellent Crowne as usual, closest to city center, good room as booked, no free parking if you need it but exceptional concierge and valet parking (20 EUR). Staff very kind and nice and friendly. First experience in Liège so i can't compare but was nicely impressed.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stavanger, Norway
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 5, 2013

This hotel is vert good. It is not like a museum but it is very modern. Spent a lot no design and it works. Good breakfast, High end guests. Good quality in everything. I have travelled all over the world and enjoy working out at a fitness room. Trist hotel markeds fitnessroom. The only thing is that You have to par 15 Euros to do so. I had 2 rooms with my Wife and 2 children age 13 and 16 and we all wanted togotothe gym. But i Didn't want to pay 60 euros for us. You should add 10 euros To the room cost and make working out free.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 5, 2013

If someone ask me what I enjoyed most during my visit in Liege I'd definitely say - Crowne Plaza Hotel! Beautiful, old building, modern interior design, extremely friendly service and a great restaurant! I wish I could visit their spa, but had no time for that! I wish all 5 star hotel looked like Crowne Plaza.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Liege

Address: Mont Saint-Martin 9-11, Liege 4000, Belgium
Phone Number:
Location: Belgium > Wallonia > The Ardennes > Liege Province > Liege
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 21 Hotels in Liege
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Liege 5*
Number of rooms: 120
Official Description (provided by the hotel):
Resolutely open to the city, full of history and emotion, the CrownePlaza Liege "Les Comtes de Mean" is a mixture of unusual locations with different atmospheres, each run with intelligence and creativity. It is from this very multiplicity that the UrbanResort(R) concept originates, being a subtle combination of aesthetics, inventiveness, comfort and relaxation: a resolutely non-exclusive, exclusive product. With a great number of places to visit, leisure and relaxation activities (such as the 750-m² garden, a haven of peace and greenness in the middle of the complex), the hotel has eight main premises. Each of them alone is an unusual place, charged with an original atmosphere. All are worth the trip and are, in their great majority, open to non-residents. Welcome, attention, service, professionalism are bywords for the staff, whose sole aim is to make sure that the time you spend in these places is as enjoyable as possible. ... more   less 
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