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“Hotel is a work in progress” 2 of 5 stars
Review of Husa de la Couronne

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Husa de la Couronne
3.0 of 5 Hotel   |   Place des Guillemins 11, Liege 4000, Belgium   |  
Hotel amenities
Ranked #2 of 21 Hotels in Liege
New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Hotel is a work in progress”
2 of 5 stars Reviewed May 27, 2014

This hotel is located immediately opposite the train station. While the station itself is an architectural masterpiece, the hotel is not. None of the rooms had refrigerators, although there is a space for one. We were told that the refrigerators would be available in four months. Our first surprise. The second was that while there were electric controls for air conditioning, there was no air conditioning service at all. Again, it will be available several months from our visit. The reception staff was sullen and sometimes surly and uncooperative. The neighborhood seems to be in transition, with many storefronts boarded up, and road work outside interrupts the water in most of the rooms. While there was a sign in the elevator apologizing for any disruption in water availability, or that the color of the water — when available — was sometimes muddy. The hallways were never completely cleaned and during our four day stay, the same two dirty beer mugs were ever present in the same corner adjacent to the elevator. In all, Until all construction, inside the hotel and out, is completed, we would recommend finding another hotel in Liege.

  • Stayed May 2014, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
husapresident, Guest Relations Manager at Husa de la Couronne, responded to this review, June 24, 2014
Dear Guest.
Thank you for taking the time to complete a review of your recent stay with us.
We are very sorry to read that we didn't meet your expectations completely.
Service improvement is something we constantly work on and reviews such as yours are most valuable.
Our appreciation again for sharing your experience, and we look forward to serving you in the future.
Regards
E. Pisonero
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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284 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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NZ
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 4, 2014

A long overdue review as we stayed in a triple room last August for 3 days. We choose this hotel based on its close location to the train station as we had travel plans for daily train trips out of Leige. The location for us was perfect and surprisingly we felt safe in the area. The food establishments close by are mainly fast food eaterys but it was only a 15 minute walk into town.
The staff were friendly on checking in and correspondence prior to arrival was good. The hotel was clean and tidy. The breakfast area was a little small but adequate and all in all very fair value for our stay. Would return in the same circumstances but not for a longer holiday where I would possibly be spending more time in the room.

Room Tip: We asked for a quiet room and got a room at the end of the hallway.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
husapresident, Guest Relations Manager at Husa de la Couronne, responded to this review, June 24, 2014
Dear Guest.
Thank you kindly for taking the time to post your review,
I am hugely pleased to read that you enjoyed the service provided and were impressed by our Team. Their passion to deliver above and beyond and to exceed our guest expectations every day, is the reason why we are proud of our profession.
Kind Regards
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 26, 2014

We really enjoyed our stay here and were very happy about the friendly service. The staff even organised us an extra bed within minutes, without any extra costs.
The interior is modern and comfortable and everything is clean. We wouldn't hesitate to come back here!

Stayed April 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
husapresident, Guest Relations Manager at Husa de la Couronne, responded to this review, June 24, 2014
Dear Guest.
Thank you kindly for taking the time to post your review on Tripadvisor
I am hugely pleased to read that you enjoyed the service provided and were impressed by our Team.
We look forward to welcoming you back to Husa De La Couronne Hotel on any future visits you may be planning to Liege
Kind Regards
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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 8, 2014

As a stop over on a business trip, in and out of Liege via rail, hotel is well positioned. Hotel is functionally furnished, rooms are clean, check out is efficient. A fresh coat of paint would be welcomed.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
husapresident, Guest Relations Manager at Husa de la Couronne, responded to this review, April 18, 2014
I will share your kind words with the entire team who will be very glad to know that our effort are highly appreciated by our guests.
The team of the Husa Couronne Hotel hopes to welcome you again soon in Liege.
Kind Regards
E.Pisonero
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 27, 2014

We stayed one night in this hotel, before visiting the TEFAF in Maastricht (all hotels in Maastricht being fully booked). It is a very old hotel (existed well before WWII), but was completely refurbished. We did not expect much as it is the Station area, but we were wrong. Rooms are large, with very pleasant choice of colors. Ours was on the back of the hotel (which we asked for) and absolutely quiet at night. We could even sleep with the windows opened. The rooms in front have a view of the famous Calatrava station building, but beware that between you and this great architectural work stands a very busy street. If you book breakfast when you check in, you get a 4 Euros reduction per person, which gets you to 12 Euros per person for the breakfast buffet. The buffet is fine, hot and cold, but definitely not grand. If you want to dine, walk to your right when leaving the hotel, and take the first street on your right, the "rue des Guillemins", where there are lots of restaurants. We chose the first one, "Duc d'Anjou", offering nice and tasteful Liège and Belgian recipes. I know Liège for being born there, and even if I have left Belgium many years ago I like to return occasionally. I usually choose a hotel downtown. But finally with a very attractive Price/quality ratio I might return to this hotel. From the hotel, you can reach downtown easily with the buses that stop right in front of the hotel. Safety is just as everywhere in Belgium nowadays, LOW, but we have not noticed that it would be worse than in the fine neighborhoods of Brussels (which are particularly targeted). You have to be careful, that's all, but we walked around after dinner without any problem.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
husapresident, Guest Relations Manager at Husa de la Couronne, responded to this review, April 18, 2014
Dear Caroline,
We are proud to know that you have lived a fantastic stay in our hotel and that our hospitality we met all your expectations. It is always a pleasure to receive positive feedback from our guests and I will certainly share this with the rest of the team that will be encouraged by your remarks.
I hope we will have the privilege to serve you again soon
Kind Regards
E.Pisonero
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 23, 2014

Nice hotel, but far from the city center and the area appears not to be very safe at night. Clean modern quiet rooms with all amenities, but with the smell of cigarettes. When announcing this to the reception they could not find another room and used a very strong limonene deodorizer that made us coughing the whole night. So overall not a good night's rest. Parking was offered in return. Breakfast is overpriced compared to the modern option across the street.

Room Tip: Ask for non-smoking rooms and the use of cleaning products that are not carcinogenic.
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
husapresident, Guest Relations Manager at Husa de la Couronne, responded to this review, April 18, 2014
Dear Guest,
Thanks to your valuable comments,
Service improvement is something we constantly work on and reviews such as yours are most valuable.
Unfortunately in terms of service we should have done a better job.
Therefore I do hope you will give us a second chance during your next visit to Liege
Kind Regards
E.Pisonero
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 14, 2014

This hotel is right next to the Liège-Guillemins station, and as the station, by architect Santiago Calatrava, is the most beautiful thing in Liège, that's not a bad place to be. The staff were very friendly, and the hotel is modern and comfortable. There are at least two very good restaurants 2 minutes walk from the hotel (we only had time to try the two recommended by the hotel, the Brasserie Liègeois and the Grand Café de la Gare). There are very frequent and easy to use buses to the centre, 5-10 minutes away on the Number 1. A good place to stay.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
husapresident, Guest Relations Manager at Husa de la Couronne, responded to this review, April 18, 2014
Dear guest,
I will share your kind words with the entire team who will be very glad to know that our effort are highly appreciated by our guests.

I hope we will have the privilege to serve you again soon
Kind Regards
E.Pisonero
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Husa de la Couronne

Address: Place des Guillemins 11, Liege 4000, Belgium
Location: Belgium > Wallonia > The Ardennes > Liege Province > Liege
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
Ranked #2 of 21 Hotels in Liege
Price Range (Based on Average Rates): $
Hotel Class:3 star — Husa de la Couronne 3*
Number of rooms: 77
Official Description (provided by the hotel):
Husa de la Couronne offers 77 quiet rooms equipped with all comforts and has one meeting room with a maximum capacity of 60 people. Husa de la Couronne is "Colours". Warm colours giving to you a welcoming atmosphere with Italian design. The hotel is located just in front of the brand new and spectacular railway station "Gare des Guillemins" welcoming the high speed trains Thalys and TGV. ... more   less 
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Also Known As:
Husa Couronne Liège

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