I booked a single room for 2 nights the end of Oct 2010 on July 1, 2010 and Parkhotel Hasselt charged my card that day. I had to cancel my trip, so I canceled my reservation August 5 and I have not yet received my refund after several calls and many emails and faxes with banking info. Monika, the owner, has given me numerous reasons that I have not been refunded and NONE of them is HER fault. She told me 3 times I would get my refund at the end of the week and 2 months later NO REFUND. She even accused the booking agency of fraud and then proceeded to tell me I would receive my refund at the end of the week...of course I didn't. She has no business scruples...glad I didn't stay there even though I have paid........She needs to be reported as I am not the only person she has done this to. DO NOT STAY HERE!!!!!!!
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