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Holiday Inn Hasselt: Traveler Reviews


Holiday Inn Hasselt
Kattegatstraat 1, Hasselt 3500, Belgium
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Traveler Reviews

85% Recommend
4.0 of 5 stars 14 reviews
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By trip type
All (14)
[ Date ] [ Rating ]
The Max

Holiday Inn Hasselt

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5 of 5 stars
jamyghys 1 contribution
Rumbeke
Jul 11, 2009 | Trip type: Family New

Super hotel. Friendly and helpfull staff. Great rooms and very clean. Breakfast excellent choise. Elevator goes to underground parking. Second time we came and it was even better. Two little things : bathroom can use some modernitation and poolwater was a little bit to cold. But our holiday was "The Max". Thanks a lot to all staff and personal. We will be back next year.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Member since July 11, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $139 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
Fine Hotel

Holiday Inn Hasselt

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4 of 5 stars
BramRotterdam 1 contribution
Rotterdam
Jan 10, 2009 | Trip type: Couples

Nice and friendly hotel. Large room, with excellent beds.
Good breakfast.
We stayed here to visit Hasselt and Maastricht, what is just 30 minutes away.
If you want to use your car during your stay, ask for a parking ticket at the desk, otherwise you pay much more at the machine in the garage.

  • Liked — location
  • Disliked — expensive parking
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay January 2009
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since January 10, 2009
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $139 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
Not Good

Holiday Inn Hasselt

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2 of 5 stars
stuart462 31 contributions
Haverhill, United Kingdom
Aug 24, 2008 | Trip type: Couples

This hotel is well situated on Hasselt's inner ring road with easy access to the pedestrianised town centre. The room we were allocated was spacious and would have been comfortable had the air conditioning worked. Parking is in a basement car park. I booked the room for Rewards Points and we were given a voucher for a free drink in the bar.
We dined out in Hasselt which has lots of appealing restaurants and is well worth an overnight stop if that suits your plans.
On return we tried the hotel bar, took our seats and ordered our free drink (which was one free, one paid for). Once we were finished, we wanted to order another but were completely ignored which didn't really surprise us as our waiter had seemed a bit unfocused on his tasks. We left leaving cash to cover and he came rushing after us, until we pointed out that if he looked at our table he would find the cash!
Holiday Inn seem to be very shy about the price of breakfast these days, it's not mentioned anywhere on their website. It's €18 per person, which we decided was too much and made alternative plans.
On checking out, apparently we had been charged breakfast for the previous day (we only stayed that night) so that had to be taken off our bill. Then I queried the €12 car park charge as when I booked it was €10 on the website and remains so two days later. The receptionist tried to help and wanted to give us an alternative ticket. She then gave us the bill which was for money, not Priority Club points as booked. She had to make another phone call to a supervisor who explained how to rectify this on the computer, but then told the receptionist that we'd just have to pay the €12 for parking. Faced with a growing queue and only one receptionist, I decided not to stand my ground on that one. Why only one receptionist at 0930?
It should have been better, in fact the Holiday Inn Express nearby is the better option which should be enough to suggest this hotel is being badly run.

  • Liked — Location
  • Disliked — The Incompetance.
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
  • Date of stay August 2008
  • Visit was for Other
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since August 05, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from PETRAHASSELT, management
(Management representative)
Sep 24, 2008
Dear Guest
Thank you very much for informing us about your stay in our hotel. We are very sorry that we did not give you that 100% guest satisfaction that normally every guest recieves. I investigated step by step your complaints. With the waiter we had a good talk to avoid a similar attitude in the future.
Concering the cost of the parking we are sorry to inform you that the parking is owned by a private firm and due to renovation works in the parking their tickets went from 10 to € 12 so we could not do anything about that.
The technical department was informed and they immediately repaired the airco.
The front office manager will take care that every receptionist is informed about special queries of guests, certainly for our Priority Club members!
We sincerly hope to welcome you again and show you that we can do much better.
The management.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $139 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
Great!

Holiday Inn Hasselt

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4 of 5 stars
djeejn 40 contributions
belgium
Jul 15, 2008 | Trip type: Friends getaway

Breakfast was great, room was large, clean, modern, staff was friendly. Very close to the city-center, but some noice from the busy road and the club at the other side of the road...

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2006
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since June 13, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from PETRAHASSELT, Management
(Management representative)
Sep 24, 2008
Dear guest

thank you for taking the time and informing us about your feedback on our hotel.
Positive comments are a real motivation for our staff.
It is an extra push to go that extra mile day after day!!!!

Thanks!

The Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $139 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
Good hotel and very central

Holiday Inn Hasselt

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4 of 5 stars
wisemand 1 contribution
Scotland
Apr 16, 2008 | Trip type: Friends getaway
0/1 found this review helpful

We stayed here for four nights when visiting Hasselt with friends for their joint anniversary and a 60th birthday. They had said that Hasselt was great and that the hotel was the best one to stay in. We agreed and have already started to plan our next visit.

  • Liked — Clean. reasonable price, well situated and friendly staff
  • Disliked — Nothing
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay April 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 50-64
  • Member since September 30, 2002
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
  • I selected this hotel as a top choice for Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from PETRAHASSELT, Management
(Management representative)
Sep 24, 2008
Dear Guest

thank you very much for taking the time to inform us about your stay in our hotel.
It is nice to read that you were pleased about the hotel.
Our staff will surely keep up the good work!
Hope to see you back soon.

The Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $139 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
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Holiday Inn Hasselt Also Known As

Address: Kattegatstraat 1, Hasselt 3500, Belgium