This is a nice enough hotel situated in a pleasant wooded area. The area is remote and a car is essential. I did not use or see the pool area
Our room was clean, tidy and of a reasonable size. Bath towels were very thin and very small in size.
The restaurant was a pleasant environment but the food prices are astronomical. I guess this is because there are no other options available in the area to eat so the hotel charges what it can get away with. To me this breaks the trust that should exist between the customer and the company over honesty and fairness.
Our evening meal was acceptable but nothing special. The staff serving the meal did not appear to have had any training as waiters as the service was ‘interesting’. This ‘lack of knowledge’ was repeated in the bar, which was not permanently staffed resulting in long waits for service. The lady serving had, it would seem never been trained in bar work as the optics emptied she did not know how to change the bottles and could not understand why we would not accept a drink that had been dispensed from a half empty optic.
I wished to check out before I went to bed as I (and another 10 couples) needed to leave very promptly at 0600hrs the next day. Initially the receptionist said this was not possible as the computer said no until after midnight. I did manage to get a draft bill and found a number of food items on it that I had not ordered. When I asked for these to be removed from the bill I was told initially that this was not possible and could I pay and claim the money back from who ever had had them. It took some 30 minutes to sort this out and get a final bill but could never get an invoice as the computer said no. A number of my friends also had similar issues.
The staff I dealt (receptionist, On Duty Manager, Restaurant Manager) with were polite and pleasant but seemed to have little knowledge of either the computer system they were operating or how to run a hotel. There was an inadequate number of staff on duty for the number of people staying which also meant we had to eat at 1900hrs as they had a booking of 10 people for 2000hrs and could not cope with extra persons in the dinning room at that time
- Official Description (provided by the hotel):
- 4 star hotel featuring 53 comfortable rooms. The Mercure Mons is located in the heart of the forest near the Mons town centre. The hotel features a restaurant, a bar, several lounges with open fires, an outdoor pool, a car park and 6 conference rooms forup to 200 people. The recently renovated with individual airconditioning, personal safe, tea and coffee tray and WiFi. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Despegar.com, TripOnline SA, ACCOR, Orbitz, Odigeo and Tingo so you can book your Mercure Mons reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.