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“Excellent” 5 of 5 stars
Review of Pullman Brussels Midi Hotel

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Pullman Brussels Midi Hotel
4.0 of 5 Hotel   |   Place Victor Horta 1, Brussels 1060, Belgium   |  
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Hotel amenities
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UP TO 30%-EARLY BOOKING
Ranked #15 of 195 Hotels in Brussels
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565 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
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English first
Perth, Australia
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 26, 2014

This hotel is situated at brussels midi rail station so is perfectly placed for anyone travelling by train. Not ideal for the city centre and in the evening it is the location for many homeless down and outs which some travellers need to be aware of.
The hotel itself is first class with quality rooms and facilities which cannot be faulted. The breakfast is excellent and the staff are friendly and helpful as befits a hotel in this price range. Definitely a hotel recommended for a business traveller or for a stay of one or two nights.

  • Stayed April 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonomo_Julien, Manager at Pullman Brussels Midi Hotel, responded to this review, May 2, 2014
Dear Lesley,

I would like to thank you for sharing your experience on TripAdvisor regarding your recent stay at Hotel Pullman Brussels Midi.

I am pleased that we were able to provide an experience that reached your expectations. High quality service is one or our top priorities!
We are sorry to hear that the location of the hotel was not to your taste; the city centre is a 5 min journey with public transportation (Train or metro) or a 10 min taxi ride. Do not hesitate to use them during your next stay with us!

Once again thank you for your kind words and I hope to welcome you back in Pullman Brussels Midi on your next visit to Brussels.

With kind regards,

Julien Bonomo
Manager
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Cambridge
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 25, 2014

I stayed at the Pullman Brussels Midi for one night on the 24th April whilst on business in Brussels from the UK. The hotel is on the periphery of the main station complex and hence very well located for both Eurostar and the Metro to all parts of Brussels. My room on the fifth floor was clean, bright, modern, and a decent size with all the facilities you’d expect to see in a hotel of this standard. As a business traveler who prefers to travel light as light as possible I appreciated the fact that there was an Iron in the room, shoe-shone machine an each floor and Wi-Fi that worked well throughout. Breakfast was very good, a comprehensive choice of either continental and cooked and reasonably priced for a city centre hotel. The staff were all great at check-in, breakfast and check-out. I have stayed at other Pullman’s previously in Montpellier and Paris (France) and been impressed with the consistently high standard of this brand. I am returning the Brussels in May and will be booking at the Pullman again.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonomo_Julien, Manager at Pullman Brussels Midi Hotel, responded to this review, May 2, 2014
Dear Mike,

Thank you very much for sharing your most valued feedback on TripAdvisor.
Thank you for sharing your feedback following your recent stay at the Pullman Brussels Midi.
Our team was more than delighted to hear your compliments.
It is also a pleasure to read that you appreciated our ideal location as well as the quality of our breakfast. It is a great reward to read that you could feel the consistency of high standards with the other Pullman hotels.

I do hope to have the pleasure of welcoming you back to Brussels, so that my team and I can prove ourselves a better host to you.

Yours Sincerely,

Julien Bonomo
Manager
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West Yorkshire England
Top Contributor
122 reviews 122 reviews
90 hotel reviews
Reviews in 87 cities Reviews in 87 cities
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed April 15, 2014

The hotel is situated on the edge of Brussels Midi Station and a very short walk from the Eurostar terminal. It is about a 15 minute brisk walk to/from the Grand Place (where such sightseeing as exists in Brussels starts) but you can easily catch a train at modest cost to Brussels Central Station which is much nearer. In addition, a Eurostar ticket is valid for this journey for 24 hours. The hotel itself is very new and rather resplendent. There is a funny small reception just at the entrance from the station. but you can also come in straight off the street. We were courteously welcomed. Our room was large by British standards and fairly opulently furnished. The design of a settee along a substantial part of a wall looked like a designer's aberration rather than a practical approach to hotel room furnishing but there was also a table to sit at - and (I think) two chairs. The bed was very large and comfortable. There was an easily operated safe. Our only meal was breakfast which was OK without being anything special but we did not sample the bar. We met a very helpful concierge who gave us a city map, directions and general help to whom our thanks are due. Overall the hotel totally satisfied our needs for a comfortable, convenient resting place from where to visit Brussels (one whole day is enough!) and I would recommend it.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonomo_Julien, General Manager at Pullman Brussels Midi Hotel, responded to this review, April 24, 2014
Dear Guest,

Thank you for taking the time to write a review on Tripadvisor about your stay in Pullman Brussels Midi. I am glad to read that you enjoyed your stay with us!

Thank you for this wonderful feedback. Indeed we strive to provide high standards of service.

However, I do take your comments about the breakfast quite seriously and will definitely discuss them with our Restaurant Manager.

I hope that we may welcome you back with us !

Kind regards,

Julien Bonomo
General Manager
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Bonn
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 13, 2014

This is definitely a stylish place with a good touch of luxury. Sometimes it seems the stylishness is taken too far to the detriment of functionality. This is certainly true for my room #801 which was supposed to be a handicap adapted room. The adapted bathroom, however, contained a serious flaw: The shower seat was attached to the wall exactly beneath a handrail -- which you had right in your back when trying to sit on the seat and taking a shower. The shower is therefore rendered largely unusuable for anyone needing a shower seat.

Room Tip: wheelchair users beware the wrongly constructed handicap bathroom (room 801)
See more room tips
  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonomo_Julien, General Manager at Pullman Brussels Midi Hotel, responded to this review, April 24, 2014
Dear Guest and senior contributor,

We would like to thank you for leaving a review of our hotel on Tripadvisor.

We very much appreciate your kind words about the luxury touch of the hotel.
However, we regret to learn about your disappointment about the adapted disabled room, we do understand your feedback and will make sure the furniture will be adapted further to your advise.
It is our aim to make each and everyone of our guests feel special.
That is why we do hope you will consider staying with us again and we look forward to welcoming you back in Pullman Brussels Midi !
We will be delighted to upgrade you in a superior room for your next visit !

Best Regards,

Julien Bonomo
General Manager
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Frankfurt, Germany
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 9, 2014

Great hotel in a not so great area of Brussels. This does not matter however, as it is directly accessible from Midi Station.
I loved the decor, the great variety at breakfast with the possibility to get your fresh orange juice just like in Spain.
The bed was very comfortable and the rain shower was amazing.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonomo_Julien, General Manager at Pullman Brussels Midi Hotel, responded to this review, April 23, 2014
Dear LittleMissPerfectLu,

We thank you so very much for your review on Pullman Brussels Midi !

Making our guests feel at home is hugely important to us so I’m thrilled that you felt comfortable and at ease. This is our ultimate intention; to provide an ultra-luxury experience with the warm comforts of home.

We hope you got home safely and we look forward to welcoming you back on your next trip to Brussels.

Sincerely,

Julien Bonomo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Brussels Midi Hotel

Address: Place Victor Horta 1, Brussels 1060, Belgium
Phone Number:
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #15 of 195 Hotels in Brussels
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pullman Brussels Midi Hotel 4*
Number of rooms: 237
Reservation Options:
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