The hotel is within walking distance down one straight road from Brussels International Train Station and a short walk to Grand Place, with its wide selection of bars and restaurants.
The hotel is new and the decor all round is very pleasing.
The room it's self, I would have thought snagging issues from being so new, had a few issues such as towel rail hanging off the bathroom wall. Lightbulbs in lamps not working or plug cut off, dust indicating a proper clean was not carried out before our arrival but sometime before and the room had been vacant for some time.
However, the bed was the most comfortable I have ever experienced and the room generally offers what you'd expect from a 4 star hotel.
The staff were helpful within their capacity but certainly didn't give the impression they'd be happy to go above and beyond for you as a guest. I did ask for room service (being a Saturday and our romantic anniversary break) but was told abruptly on the phone that they were short staffed so no such service can be offered.
They do serve complimentary wine, beer and soft drinks between 6pm & 9pm which was a great way of relaxing in the fantastic lounge area before dinner. However, the particular young lady who was at reception at the time made it well known by huffing and puffing, slamming and a face like thunder that she was not happy in having to serve at the bar (short staffed) and said "they" always do it to her. However, as a business owner, I know that you must try and smile no matter what the situation, it's not the customers fault. The reception was not busy and I thought her behaviour was out of order.
However, breakfast was good and the selection was more than satisfactory and I would recommend this hotel for a nice break to anyone. We will be going back again.
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