Lovely entrance. Check-in reasonably easy, though generally front desk was not the best. I seemed to get served quicker in my suit than in my shorts!
Room was a newly redecorated one and is really lovely. Great views and lovely coffee machine and tea in the room. Shower had a problem but sure will be fixed. Bed very comfy and everything i needed, included lots of plug sockets and wi-fi that actually worked well.
Downside - one can still hear renovation work going on but this won't be forever and the doors of the rooms slam shut, so on both mornings I was woken very very early.
Breakfast was pretty good. Hot food was badly cooked and scrambled egg pretty disgusting but a nice selection of cold food and unlike many hotels they actually serves good orange juice and not the fake, watered down stuff.
The gym and spa is very over-hyped and in relaity the gym is sparsely equipped and the spa very small and there is a sauna, with cool views and a steam room, which was out of order.
My impression of the staff was mixed. I had meetings all day in the temporary bar area upstairs and despite being charged lots for drinks (€5 for water), the staff made every effort to make as much noise as possible, be it hoovering, clattering plates and general noise. I was not happy on check out to have been charged for items that i didn't sign for in the bar and this spoiled what was a good stay. One word of advice, if you have important meetings and want a place to meet people, this hotel is not ideal whilst the renovation is ongoing. The reception area and lounge/bar/restaurant on the 26th floor are too noisy and staff very inconsiderate.
I am sure this hotel will be great when renovation work is finished. The staff just need to work a little more on being customer friendly.
- Official Description (provided by the hotel):
- The Hotel is changing Brussels.One of the most exclusive and fashionable addresses in Brussels. A superb combination of city views and excellent accessibility.What's more, The Hotel is upgrading its rooms and services to change the way you stay in Brussels. Enjoy relaxed luxury and sophisticated services that get better every time you visit. ... more less
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