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“Nice special weekend stay promotion!” 4 of 5 stars
Review of The Hotel - Brussels

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The Hotel - Brussels
4.0 of 5 Hotel   |   38, Boulevard de Waterloo, Brussels 1000, Belgium   |  
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Free room upgrade
Ranked #6 of 195 Hotels in Brussels
Amsterdam, The Netherlands
Top Contributor
130 reviews 130 reviews
40 hotel reviews
Reviews in 51 cities Reviews in 51 cities
102 helpful votes 102 helpful votes
“Nice special weekend stay promotion!”
4 of 5 stars Reviewed January 23, 2012

We booked a special weekend stay promotion in january 2012 for an Avenue Room but were by our surprise upgraded to a non-renovated junior suite.
For a promotion price of 99 eur/night for two of us was it a bargain.
Quiet "private breakfast" in the biblotheque on the first floor, perfect serviced.
Very good breakfast, nice view from our spacious room at the 18th floor.
Be aware that the hotel is in renovation but this offer gave us really nothing to complain.
Normal pricing is "high" for breakfast and the hotelparking, but for both are lots of alternatives nearby.
Location is perfect near Louiza, Sablon and museum.Shopping, restaurants and metro around the corner.
The management knows that the non renovated rooms cannot reach the higher price levels but by doing it this way it is an interesting deal for this location and service. Thank you!

Room Tip: The higher, the better. We had an upgraded junior suite, 1822, 18thfloor
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas V, Director of Guest & Business Experience at The Hotel - Brussels, responded to this review, February 21, 2012
Dear Family Sanders,

Thank you so much for your great review!
I would like to take this opportunity to inform you that our first new rooms will be ready by April.

We hope to welcome you again in the future!

Kindest Regards,

Nicolas Verbrugghe
Director of Guest & Business Experience
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,732 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
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English first
Belfast, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2012

We stayed in the hotel for 4 nights in October on a city break we had booked through late rooms. com and they had messed up our booking. We were exhausted just flown in from Cyprus travelling all day to be told there was no booking. Fortunately for us Saad Boumraya ( senior guest relation manager ) was on duty and sorted it out for us my husband gave him the confirmaion we had recieved from late rooms and after about 20 minutes we were sorted Saad upgraded us to a suite because of wait.
Our room was on the 19th floor fantastic view 2 big picture windows.
The room was very clean and there were complimentary dressing gowns and slippers.
The shower was fantastic with steam room also.
The bed was fantastiacally comfortable the pillows lovely.
We had use of the executive lounge and snacks and drinks were great. There was a lovely waiter did not get his name who looked after us very well kept me supplied with red wine once he realised that was our tipple.
Note what other guests have sais about staff but we found all the staff we encountered helpful and friendly nothing was too much we even borrowed a travel plug adapter from reception.
It was within easy walking of the metro and the palace and lots of nice restaurants nearby.
I would definately stay here again in fact thinking of taking my daughter over shortly.
Saad certainly looked after us very well and he was very professional, friendly and a gentleman.

Room Tip: get the highest floor spectacular views across city
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  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 8, 2012 via mobile

We booked this hotel for New Year's Eve as it was close to the place where we were having our New Year's party.
We have been really disappointed by this hotel and we don't recommend it.
First of all, the customer service was brutal: We checked in around 7pm and had to queue for 10 min as there were a lot of people waiting for check in and other guests skipping the queues. The employee we checked in with (Beryl) only said 3 things to us: "good evening", " please sign here" and " this is your room". She didn't say anything about breakfast ( brutally expensive 32.75 euros/pers), about check out or the fact that the bar was closed during that period. Not even thanks or Happy New Year!
Same thing at the check out. The employee (Eddy) just said " ok, that' s fine"!!!!!
Do we owe them for going to their hotel???

Secondly, our room (18th floor) was old and definitely needs refurbishment but the view was nice. We had asked for a double bed but got twin beds. We saw it when we came back at 3 am so too tired to change. The room looked clean but it's not a deep cleaning as the kettle was still full of water from previous guests.

There are plenty of other hotels in Brussels so unless you don't have choice, go to another one.

  • Stayed December 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas V, Director of Guest & Business Experience at The Hotel - Brussels, responded to this review, January 19, 2012
Dear Fm_35566,

I would like to apologize for the experience you encountered. I understood from your review that it was very busy at check-in, but this shouldn’t be an excuse for not being courteous. We will definitely address your case to our team so lessons can be learned from it to avoid this from happening again in the future.

With regards to the rooms we acknowledge that our rooms need refurbishment, and we recently started with extensive renovations. If all goes well the first new rooms will be available as from April.

Once again truly sorry for the discomfort. We hope we’ll have a chance in the future to make up for this!

Sincerely,

Nicolas Verbrugghe
Director of Guest & Business Experience
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Cork, Ireland
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 23, 2011

I like this hotel and have stayed there a few times now. It has a nice art deco style to it. I did not use many of the facilities so I cannot comment on that. The staff at check-in and for room service were friendly and helpful. The rooms I stayed in were nice and comfortable. My only concern was that on one occasion when it was quite windy I felt as if the main window in the room was going to blow off! I made mention of this at the reception desk and the staff made note to look at it as a matter of urgency.

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Seattle, Washington
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 13, 2011

This used to be the Hilton property, and it still plays in that league. The lobby is large and modern, with no bar or food service. There was a small chilled take-away food service with sandwiches for those odd-hour munchies. The desk staff is professional and multi-lingual. The porterage staff is limited, so bag handling is a bit slow. The room was large and business-comfortable. The bath was well equipped, but had a persistent case of water hammer. Breakfast had an extensive array of hot dishes, cold cuts, breads, yogurts and cereals, along with a cappucino machine. However, the waiter service for coffee and tea was slow enough that we went searching for the pitchers ourselves. The hotel location is excellent, with many restaurants in various price ranges within a 5 minute walk, and one block from the Metro station.

  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diamond Bar, California
Top Contributor
129 reviews 129 reviews
31 hotel reviews
Reviews in 47 cities Reviews in 47 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed December 5, 2011

Beautifully situated near the Egmont Palace and Louisa metro station, The Hotel has a helpful staff at the reception desk. The breakfast buffet is the BEST ever! If you would like an efficiently run buffet, this is it: lots of meats, breads, yogurts, muesli, eggs, and coffees. Rooms need a bit of sprucing up, but the hotel is in the process of renovating from former Hilton ownership. Close by walking to major sites in Brussells.

Room Tip: Ask for a corner location with views onto the Palais de Justice.
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  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bournemouth, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 4, 2011

I had low expectations of this hotel after reading some of the reviews. I have to say that we were very pleasantly surprised by how much we enjoyed our stay.
On arrival at 10am we are met by very helpful, smiley reception staff and able to check in immediately. The room was a good size, very clean and well presented. It wasn't one of the refurbished rooms as some of the furniture was a little marked and not new but it had a good feel and looked good. The bed was really comfortable and i had two great night sleep - the best hotel bed i have ever slept in! The shower was almost powerful enough to sting your skin and there was constant temparature all the time and not varying as in some hotels. The view from our room was great and we could see about 8 - 10 miles across Brussels. The breakfast provided was really good, not overcorwded and plenty of decent hot and cold choice. Coffee was also good quality. The hotel has a gym which is not well advertised but has all the usual machines for a decent workout. There is some refurbishment work going on but i understand this is done mainly during the day Mon - Fri so we were not affected. The hotel has six elevators which means waiting time is minimal. The Hotel is located about a 15 minute walk to the very centre so not too far - beware though a cab can cost 12Euros from the centre so we preferred to walk.
I can't say whether previous reports are inaccurate or whether The Hotel has made improvements since the reports were made but our stay was very good and i would have no hesitation in returning. We stayed room 1303 2nd - 4th December 2011.

Room Tip: Ask for a high room
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Hotel - Brussels

Address: 38, Boulevard de Waterloo, Brussels 1000, Belgium
Phone Number:
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 195 Hotels in Brussels
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Hotel - Brussels 4*
Number of rooms: 421
Official Description (provided by the hotel):
The Hotel is changing Brussels.One of the most exclusive and fashionable addresses in Brussels. A superb combination of city views and excellent accessibility.The Hotel change the way you stay in Brussels. Enjoy relaxed luxury and sophisticated services on every visit. ... more   less 
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