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“The service at the reception desk was deplorable we were waiting for more than an hour just to check in. Then to add insult to i” 3 of 5 stars
Review of Astrid Centre Hotel Brussels

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Astrid Centre Hotel Brussels
3.0 of 5 Hotel   |   Place du Samedi 11 | Zaterdagplein, Brussels, Brussels 1000, Belgium   |  
Hotel amenities
Ranked #128 of 195 Hotels in Brussels
1 review
“The service at the reception desk was deplorable we were waiting for more than an hour just to check in. Then to add insult to i”
3 of 5 stars Reviewed August 16, 2013 via mobile

The room was reasonably clean although there were hairs in the bath. That said the beds were comfortable and the hotel is within easy access of the Central Station. Breakfast by comparison with prices in the town is good value and recommended if you are on a budget and you don't want to spend unnecessarily on overpriced food. Service in the breakfast restaurant is very good and the lady that works there is exceedingly helpful. Most of the staff are polite but I do think that they are undermanned at the reception desk, a pity cause it is the one point that creates the first and last impression. My overall impression a fairly average hotel but with some good points however its not one I would return to by choice.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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319 reviews from our community

Traveler rating
    27
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    104
    52
    36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • English first
  • French first
  • German first
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Hamar
2 reviews
3 of 5 stars Reviewed August 12, 2013 via mobile

It is what it is.
Stayed here on 3 different occations. Chose this hotel because I have gotten very good deals here.
The reception is blend and the rooms are like a monastery cell. Very simple. Always bern greeted with a smile though.

But the rooms are clean and ok for sleeping.
Located perfecly nestled between St Catherines, Le Brouckere, Grand Place and the shopping street (rue Neuve). Perfect for exploring Brussels daytime and nighttime.

Was this review helpful? Yes 1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Perth, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 13, 2013

Like many other reviews we can echo that this was a cheap option, the service was not great, we chose not to have expensive breakfast option, plenty of lovelycafe s behind the hotel. Not sure what this hotel had against pillows? ? Seriously? they are not pillows. The door locks are a bit difficult and our shower flooded the bathroom door twice, with no drain in the floor it did use up every towel and mat to mop up.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kragujevac, Serbia
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed June 20, 2013

I stayed at this hotel for three days in Jun 2010 for business reasons. Hotel is on a great location - subway and tram are nearby, Great Square is really close. I had no problems to find a place to eat and to by things.
Hotel is average. Receptionist are slow, and so was check-in. Room was large, but plain. Bathroom was also OK, but nothing special. It was clean and quite. In the end I was satisfied, mostly because of its location.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Athens
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed June 6, 2013 via mobile

Terrible experience. Unprecedented unfriendly and unprofessional receptionist. I arrived at 10am, i respected the fact that check in is at 3pm although kindly asked to have the first possible available room. I got the room at 4pm with not even apologies. When complained the unprofessional receptionist responded "write a letter to my manager copying me!". The receptionists (at least two of them i met) showed the same unacceptable level of unfriendliness!!

  • Stayed June 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Astrid Centre Hotel Brussels

Address: Place du Samedi 11 | Zaterdagplein, Brussels, Brussels 1000, Belgium
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #128 of 195 Hotels in Brussels
Price Range (Based on Average Rates): $
Hotel Class:3 star — Astrid Centre Hotel Brussels 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Astrid Centre Brussels
Brussels Astrid Centre Hotel

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