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“Very nice, great breakfasts” 4 of 5 stars
Review of Stanhope Hotel

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Stanhope Hotel
5.0 of 5 Hotel   |   9, Rue du Commerce, Brussels 1000, Belgium   |  
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Hotel website
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Hotel amenities
Special Deal
Free breakfast with your stay
Ranked #33 of 194 hotels in Brussels
GreenLeadersSilver level
Soton
Top Contributor
71 reviews 71 reviews
16 hotel reviews
Reviews in 44 cities Reviews in 44 cities
47 helpful votes 47 helpful votes
“Very nice, great breakfasts”
4 of 5 stars Reviewed May 30, 2013

We arrived late and were lucky to get an upgrade on the room. The hotel was easy to get to being at the end of a tunnel and about a ten minute walk to the central area.

The club room had a great bed and nicely furnished, bathroom a little small and a bit basic bathroom.

Breakfasts were really good, huge choice, make sure you get it included as it is normally 30 euros. Parking underneath was used and worth paying for.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, June 5, 2013
Dear Guest,

We would like to thank you for having taken the time to inform us about your experience through the Tripadvisor website.

We are pleased to hear you enjoyed your stay and we can assure you that nice comments like yours are mostly appreciated by our staff members.

Please do not hesitate to consult our website to keep you informed about special packages at attractive prices.

Looking forward to welcome you back at the Stanhope Hotel on your next stay in Brussels, we remain,

Yours sincerely,

The Stanhope Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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London, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed May 30, 2013

A second visit to this hotel. Unfortunately not quite as good as the first - some aspects of the room were a bit shabby, with a cracked lampshade and broken blind. The layout of the room was also very odd - with the bed tucked into the corner so one person had to climb over the other. We had a wonderful experience at the hotel last year, so perhaps it is just the luck of the draw when it comes to rooms. Reasonably priced for a quality hotel in Brussels, and about a twenty minute walk from the Grand Place.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, June 5, 2013
Dear Guest,

We would like to thank you for your detailed feedback we received trough the Tripadvisor website.

We regret to hear that this second experience did not reach the level of the first one and we hope you will accept our most sincere apologies for the issues in your room. Please be assured that the Housekeeping Manager has been informed and the necessary actions have already been taken.

We would like to inform you that our Hotel has a large choice of different room types which gives our guests the opportunity to try a different experience on each visit. Your room was located in the House of Presidents but please do not hesitate to precise your room preferences in the ‘House of Lords’, House of Ambassadors or the ‘House of Queens’ when reserving a future stay.

Looking forward to the pleasure of welcoming you back at the Stanhope Hotel on your next visit to Brussels, we remain,

Yours sincerely,

The Stanhope Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watford, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2013

It was amazing we really chilled as the room had a proper seating area and then a bed room . Food was amazing too. We were very central to everything . The staff were very helpful and gave us the names of some lovely places to eat. Mentioned to the manager about not having hot drinks in the room within 10 minutes we were given a kettle , tea and milk as this is what I said I drank. We got to have the kettle for the three days we were there and fresh milk every day . All in all a really good stay . Would stay there again !! .

Room Tip: Make sure you book the duo double room .
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, June 5, 2013
Dear Guest,

We would like to thank you for having taken the time to share your lovely comments with the Tripadvisor travelers.

We are pleased to hear that enjoyed your stay, especially the business room, the helpfulness of the staff as well as the tea & coffee facility services. As we are currently working to keep up the high level of services; it is always a pleasure to share positive feedbacks from our guests with our staff members.

It has been our pleasure to make your weekend into special moment and we look forward to welcome you back on your next trip.

Meanwhile, we remain,

Yours sincerely,

The Stanhope Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ayr, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 28, 2013

Fantastic hotel, we stayed bed & breakfast & I can not give it enough praise, from the service of staff, who could not do enough for us, to the quality of the food, & the selection of choice for breakfast. The rooms are spotless clean & the décor is outstanding.This hotel has thought of everything to make your stay a memorable one.

Room Tip: We stayed overlooking courtyard quiet room on 2nd floor.
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, June 13, 2013
Dear Guest,

We would like to thank you for having chosen the Stanhope Hotel for your stay in Brussels and for your rewarding words we received trough the Tripadvisor website.

We are pleased to hear that you enjoyed your stay, especially the hotel decoration and the quality of our service.

As we are currently working to keep up the high level of services; it is always a pleasure to share positive feedbacks from our guests with our staff members.
Looking forward to the pleasure of welcoming you back on your next trip to Brussels, we remain,

Yours sincerely

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed May 26, 2013

I stayed in this hotel for three days two nights. It was a 5 stars hotel and I was initially amazed with the hotel's garden outside the restaurant and feel, so I couldn't wait to check out the room.

Honestly the room was great for an old english country style theme, homely and cozy. The down side of things would be some areas could be dusty - curtain area. Not sure if they do vacuuming regularly. Bathroom was small but it worked fine for me.

The frustrating part is the hotel only offers 1 hour of free wifi and you have to pay afterwards even if you are willing to go to their lobby to surf Internet or use their guest PC. You only have 1 hour of free access regardless of what method/location you use. I felt cheated somehow because this is what the hotel's website says "Free wireless internet access is available throughout the hotel if you book your stay from our website. Guest PCs with free internet access are also available in the reception area". It is cheating in a technical way by offering 1 hour of access.

Reference from URL:http://www.thonhotels.com/hotels/countrys/belgium/brussels/stanhope-hotel/

Looking at the price I pay, I think overall I couldn't expect much on the service delivered even though it is a 5 stars hotel. Having said that, personally I would say my experience would be a better one if the hotel management has some integrity on the information sharing on the website. I wouldn't have booked this hotel if wifi is a chargeable item.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, June 5, 2013
Dear Guest,

We would like to thank you for having taken the time to inform us about your experience and for the nice comments on the room decoration as well as on our peaceful courtyard.

We have taken carefully note of your remark concerning the internet and we would like to confirm you that the information mentioned on our website is correct. 1 hour free of charge WIFI is offered to our guests if used in their room or another part of the hotel. It is completely free of charge at the computer in our lobby but also for each reservation made directly trough our website and for Thon Club Members as from the second stay. If inadvertently a mistake was made during your stay, please accept our most sincere apologies and feel free to contact our Front Office Manager to investigate and correct this matter for you.

We sincerely hope this will not affect your hotel choice whenever returning to Brussels and that you will give us the chance to prove you that the comments of our guests are taken seriously.

Looking forward to the pleasure of welcoming you back at the Stanhope Hotel, we remain, we remain,

Yours sincerely,

The Stanhope Management Team
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Abu Dhabi, United Arab Emirates
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 21, 2013

Recently stayed at the Stanhope on business. Very nice hotel and not like the usual faceless hotels you get in most cities.
Room was extremely spacious, good value and unique.
What concerned me initially was being an old property that it would be rather more noisy than one of the big recognised chains however I was pleasantly surprised that it was just as quiet as any I have stayed in. This due to location and an individual entrance hall creating a buffer from the outside landing.
Bed was very comfortable, internet a reasonable price and good speed.
Location excellent for the EU and plenty of restaraunts and bars near by.
Only complaints, though relatively minor were, lack of iron (you have to pay for pressing), hot water takes an age (like 5 minutes) to come through when you first turn on in the morning and evening. Room service menu also limited and extremely expensive.

Room Tip: the rooms facing on to Square de Meeus was where I stayed.
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, June 3, 2013
Dear Guest,

We would like to thank you for having taken the time to inform us about your experience in our property and for the nice comments done.

We regret to hear about the issues with the hot water mentioned in your remark and we hope you will accept our most sincere apologies for the inconvenience caused.

As we are continually working on the level of our services, we can assure you that your remarks have been taken into consideration by the concerned department Manager to avoid reoccurrence in the future.

We do hope you will give us the chance to prove you that comments like yours are taken seriously and looking forward to the pleasure of welcome you back, we remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Top Contributor
89 reviews 89 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed May 20, 2013

The Stanhope was a nice hotel. It's not quite near the old city center but it's an easy walk through a beautiful park to get there (and honestly, I think it's much more quiet at the Stanhope than it would be in the city center). The staff were very helpful and nice. They recommended a great little area full of restaurants not far from the hotel that you can go to for dinner. There is a little mini-market around the corner for snacks, drinks, etc. and even some little restaurants around the hotel (although since it's a business district they aren't really open on weekends). If you are going to Brussels, this is a good place to stay.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Management_Team, General Manager at Stanhope Hotel, responded to this review, June 3, 2013
Dear guest,

We would like to thank you for having taken the time to share your experience with the Tripadvisor Travelers and for your wonderful comments on our Hotel and surroundings.

We are pleased to hear that you enjoyed your stay and that the services met your expectations. It has been our pleasure to make your weekend in Brussels into a special moment.

Looking forward to welcome you back on your next trip to Brussels, we remain,

Yours sincerely,

The Stanhope Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Stanhope Hotel

Address: 9, Rue du Commerce, Brussels 1000, Belgium
Phone Number:
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #33 of 194 hotels in Brussels
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Stanhope Hotel 5*
Official Description (provided by the hotel):
Offering a luxurious escape from your daily life, Stanhope Hotel is situated in the European Quarter, near the historical centre of Brussels and close to the famous Sablon Antique Square.This fabulous boutique hotel is a peaceful heaven in a prestigious turn-of-the-century Brussels residence. In 1991, Stanhope Hotel, located in the centre of Brussels, was inaugurated first 5-Star hotel in Belgium. From the delightful bright lounge, with its Library Bar, over the Brighton restaurant to the picturesque interior garden with ivy-clad walls, everything is breathing elegance and charm. After 12 years, an extensive renovation and enlargment of the property has been established, counting today 125 Standard or Classic and Superior rooms, Suites and Apartments, as well as extensive conference facilities. ... more   less 
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