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“Comfortable and Convenient” 4 of 5 stars
Review of Novotel Brussels Centre

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Novotel Brussels Centre
3.0 of 5 Hotel   |   Rue de la Vierge Noire 32 | Brussels, Brussels 1000, Belgium   |  
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Ranked #22 of 195 Hotels in Brussels
GreenLeadersBronze level
Singapore
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Comfortable and Convenient”
4 of 5 stars Reviewed July 23, 2014

A very comfortable an pleasant stay indeed. The executive room was big and cosy. The location is very convenient, close to the shopping street and Grand Place. Surrounding is quiet. Service was good too. Only issue was that the free wifi internet was too slow and unstable.

Room Tip: high floor with a view of the city
See more room tips
  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, July 24, 2014
Dear Guest,

Thank you for choosing our hotel and for taking the time to share your experience with other travelers.

It’s always a pleasure to read that our guests appreciated our quality of service.

I look forward to welcoming you again very soon.

Best regards,



Annabelle
Secretary Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,671 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
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English first
Manchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 21, 2014

We have just stayed 2 nights in the hotel and thought it was really good. It must have been recently renovated as everything appeared relatively new. The rooms were clean, smart, comfortable and good value. The staff were very friendly and couldn't do enough for you.

Locationwise Brussels is really small so it cost 6 euros in a cab from central station and the Grand Place is only a 10 minutes walk. We didn't have breakfast as there are plenty of patisserie's close by and just behind the hotel is the quaint St Catherine's square which has plenty of good restaurants that are open late.

The hotel has a small pool and sauna/steam room so it's well worth taking your swimwear. The pool isnt big enough to have a good swim but it's nice to relax after walking all day or before you leave as checkout is at noon.

Free wifi in the room as well.

I would definitely recommend this hotel as I cannot fault it!

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, July 22, 2014
Dear Guest,

Our utmost reward is to hear satisfied guests therefore the whole team and I thank you for your words of praise. I am glad to hear that our staff members have fulfilled your expectations in terms of service and that you overall enjoyed your experience with us !

Yours truly,


Annabelle
Secretary Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staffordshire
Top Contributor
66 reviews 66 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 19, 2014

This hotel is really well located, just 2min from the centre of Brussels and the Grand Place. It is smart and well maintained, perhaps more of a business hotel in its style than I'd usually use, but it is comfortable and the staff are friendly. Breakfasts are good and served over a long period, so no rush to get up after a Belgian beer or 2. Behind the hotel is a old tower from the city walls, from which the hotel gets its name. Past the tower is a lovely square filled with seafood restaurants, so you don't even have to go into town to early well. A good choice for exploring Brussels centre.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, July 22, 2014
Dear guest,

I thank you for leaving these positive comments on Trip advisor regarding your recent visit with us. I will pass on your kind words to the entire staff.

Kindest Regards,


Annabelle
Secretary Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethel, Connecticut
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 19, 2014

We stayed here for 6 nights and could not have been happier. The staff was exceptionally nice and so helpful both answering questions before I booked and also during our stay. We stayed in rooms 626 and 412 with our two kids - both great rooms and enough room for the four of us. Room 412 did not have a bath though so keep that in mind if you need one. Rooms were very clean. LOVED the pool/spa area and used it every day with the kids. Hotel is in a great spot right in the old Fish Market area with tons of great eateries and cafes within a short walking distance. I really liked that it was not in the chaos of the Grand Place but you could still walk there in about 10 minutes.

No parking at the hotel but the garage across the street is 14,60 Euros a day. We didn't eat at the hotel, I thought 20 Euro per person for breakfast was a little high. I did grab lunch for my kids one day at the hotel, totally worth it, more than enough food for a kid.

Loved our stay - thank you so much!

Room Tip: Ask for a room on the fish market side so you have a great view, the other side views the parking ga...
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, July 22, 2014
Dear Guest,

Thank you for taking your time to submit a review on Trip advisor after your stay with us.

We are delighted to learn that your experience has left a positive impression.

Thank you once again for your thoughtful feedback.

Yours truly,



Annabelle
Secretary Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Top Contributor
71 reviews 71 reviews
53 hotel reviews
Reviews in 39 cities Reviews in 39 cities
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed July 17, 2014

Stayed here for 3 days for a short visit to Brussels. It was located very close to downtown, Grand Place and just 1 block from the main subway station. A leisure 10 – 15 minutes to most tourist attractions, surrounded by lots of good restaurants and convenience stores. The neighborhood was quite quiet and it’s only 10 minutes from the Eurostar Midi station by taxi for around $10.

The room itself is OK in size but aged. The bathroom was spacious but the curb of the shower was too low that the water kept pouring out to the floor. The wifi was weak and you couldn’t get it in the restaurant. The breakfast buffet was OK (if it is included in the room rate) but not worth to pay the extra $20, there were lots of choices near the hotel. The staff were nice and friendly. Most local tour buses stop in front of the hotel. Another good thing was that the windows inside the room can be opened so you can get fresh air instead of using the aircon.

Ask for a room facing the back of the hotel and you will get nice view, otherwise the front of the hotel is facing a big parking garage.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, July 18, 2014
Dear guest,

First of all I would like to thank you that you took the time to communicate your impressions concerning your stay in Novotel Brussels Centre – Tour Noire.

I am really glad to read you liked our central location in Brussels.

Looking forward to meet you again in Novotel, I remain at your disposal.



Annabelle
Secretary Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, England, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 15, 2014

We had a 3 night break at this hotel. Location was easy to find, sat nav took us straight there. Right Opposite the hotel is parking 58 which charges 15 euros a day, it maybe possible to prebook and get a reduction. Hotel is very clean and the service is just fine. Reception staff are really helpful and give good tips about where to go. The buffet breakfast was very good , everything constantly topped up and fresh also served until 11.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, July 16, 2014
Dear Guest,

These positive comments help to continue to nurture a culture of hospitality that is a strong focus in everything that we try to do, every day; and I cannot thank you enough for sharing them at Trip advisor.

Thank you once again for your thoughtful feedback.

Yours truly,


Annabelle
Secretary Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 14, 2014 via mobile

Stayed here for one night. And it was my first time staying at the Novotel since their worldwide renovations. Was a nice surprise how clean it was. I arrived early round 10am and they had my room ready. Bonus! Great water pressure. Lots of storage and comfortable couch and bed in the room. Staff was helpful and courteous. Was close to all the city centre has to offer. Love! A must stay.

Stayed April 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, July 16, 2014
Dear Guest,

Thank you very much for sharing your experience at the Novotel Brussels Centre – Tour Noire with the trip advisor readers. I am happy to read that you have enjoyed the location of the hotel as well as the incredible comfort !

We are happy to have been the successful setting of your stay in Brussels.

Best regards,


Annabelle
Secretary Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Brussels Centre

Address: Rue de la Vierge Noire 32 | Brussels, Brussels 1000, Belgium
Phone Number:
Location: Belgium > Brussels
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#9 Green Hotel in Brussels
#10 Family Hotel in Brussels
#21 Romantic Hotel in Brussels
#29 Business Hotel in Brussels
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Novotel Brussels Centre 3*
Number of rooms: 217
Official Description (provided by the hotel):
The Novotel Brussels Centre Tour Noire is a 3 star hotel offering 217 rooms located in the lively Place Ste Catherine area, 800 m from the Grand Place. Ideal for seminars meetings and conferences, the hotel offers 16 modular function rooms with a break area. Guests on a business trip to Brussels can unwind in our fitness centre and soak up the colonial atmosphere in our bar brasserie, perfect for exploring new culinary horizons or sampling exotic beers. ... more   less 
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Also Known As:
Novotel Brussels Centre Hotel Brussels
Accor Brussels Centre
Brussels Novotel

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