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“Great hotel close to the centre” 5 of 5 stars
Review of Novotel Brussels Centre

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Novotel Brussels Centre
3.0 of 5 Hotel   |   Rue de la Vierge Noire 32 | Brussels, Brussels 1000, Belgium   |  
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Hotel amenities
Ranked #23 of 196 Hotels in Brussels
Certificate of Excellence
GreenLeadersBronze level
Cheshire UK
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Great hotel close to the centre”
5 of 5 stars Reviewed July 3, 2014

Perfect start to our tour around Europe. Easy to find hotel, clean, modern with a good selection of in room services.

Bar looked nice, as was breakfast. Staff on the front desk were polite and helpful and recommended various bars and restaurants in the area.

Room was very well equipped, modern and extremely comfortable.

We parked opposite in a secure 24hr car park for 13e per day and the hotel is within 10 minutes walk of the centre. Located in a nice area with a couple of bars and restaurants close by.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, July 7, 2014
Dear client,

We do appreciate very much your comments regarding your stay in our hotel. It is always a pleasure to receive a positive feedback.

On behalf of our team, thank you for your review of Novotel Brussels Centre – Tour Noire.

Best regards,


Annabelle
Secretary Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,049 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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English first
Oakland, CA
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 1, 2014

This is a typical Novotel, meaning it's clean, convenient and reasonably priced for city center, what sets it apart is the location. You are within 5 minutes of all the action, Grand Place, restaurant row, Delirium, Pis Statue and Monk Café is literally back of the hotel. Lot's of dining options as you are close to everything. I would skip the breakfast buffet, at 20+ Euros, not worth it. Room was spacious, bathroom clean and beds comfy. Excellent Wi-Fi connection in the rooms. Will stay again if in Brussels.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, July 3, 2014
Dear Guest,

I am very happy to read your review, and am glad that we could contribute to making your trip to the Brussels a great experience due to the location of our hotel.

On behalf of our team, thank you for your review of Novotel Brussels Centre – Tour Noire.

Yours truly,


Annabelle
Secretary Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
81 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed June 28, 2014

Room was clean, wide and comfortable. A very large shower. A great buffet for Breakfast. Next week I'll enjoy the fitness center and swimming pool. The service was kind and fast in check-in/out operations. The location is perfect to visit the city centre, a lot of bars and restaurants with 5 mins walk.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, June 29, 2014
Dear Guest,

We are very happy to read your review, and am glad that we could contribute to making your trip to the Brussels a great experience.

We look forward to welcome you again next week !

Best regards,


Annabelle
Secretary Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
43 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed June 27, 2014

This hotel was very new, clean and comfortable. Despite being very central it was quiet too. The location is right in the heart of all of Brussel's main tourist attractions (which i didn't personally find particularly impressive).

My only complaint was that when we arrived at 3pm the staff told us a room wasn't ready, even though check-in was for 2pm. However, when we complained they found a room very quickly without too much drama.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, June 28, 2014
Dear guest,

We much appreciated your feedback on the modernity and locations of our hotel.

We hope to welcome you in our hotel again in the future.

Yours truly,


Annabelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Sussex
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 23, 2014

Just 1 x critisism, although there are plenty of power points and 2 x mirrors, 1 in bathroom, and 1 in bedroom; which is great, however none were actually close enough for me to reach the mirror with my Hair straighteners so had to do blind! So ladies (and some men) if you stay here take a compact mirror or plug extension cable!
Apart from that, lovely hotel, staff welcoming, especially the waiter / bar man who served us on Friday evening (20th) very helpful. Food verh good, cooked my steak to how I liked it and the Bernaise sauce was lush. Prices not too bad for hotel prices, you would be able to eat and drink cheaper outside of the hotel but as we were only here for 1 x night, it was ideal.
Not sure if I would visit Brussels again, but if I was to, I would stay here.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, June 25, 2014
Dear Guest,

Thank you for taking the time to write a review of Novotel Brussels Centre – Tour Noire. We are pleased to read you enjoyed your stay in our hotel. Your kind words are truly appreciated and I will make sure they will be shared with everyone involved.

Yours truly,


Annabelle
Secretary Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Romsey
Level Contributor
72 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed June 23, 2014

The Novotel Brussels Centre is very conveniently located in Brussels, close to De Brouckere metro station and to the tram line north from Midi station. This makes it easy when travelling to Brussels from London by Eurostar (which terminates at Midi station) and doing business with the EU institutions, which are mostly situated along the metro line from De Brouckere.

The hotel itself is very pleasant - clean and neat, with spacious rooms, good working space with excellent WiFi. My room had a shower only - no bath - but a large shower with good force, which I found perfect.

Breakfast is a bit expensive at €20, but there are a couple of cafes in easy walking distance that do a great breakfast for less.

The area west of the hotel is excellent for restaurants - not the sleek expensive variety found off the Grand Place, but more down to earth and personable places that I certainly enjoy much more.

Room Tip: Choose a room facing west on one of the higher floors and you will get a nicer view.
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, June 25, 2014
Dear guest,

I would like to start by thanking you for taking the time to write a review of Novotel Brussels Centre-Tour Noire. Especially, since you highlighted so well our prime location and easy accessibility.

We wish to have the pleasure of welcoming you back !


Annabelle
Secretary Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
191 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
4 of 5 stars Reviewed June 22, 2014

We stayed here for 5 nights, and it was a very pleasant stay. We had room 402, which faces a quite street.
We arrived around 11 AM, and even though asked specifically and having an Accor gold member, we couldn't check in early.
The room was very spacious, very well decorated.
The toilet, on the other hand, stunk. It was absolutely no fun going there, and the water weren't clean. There was a real problem with the drainage system. I believe that this was the only disadvantage of the room.
The location is perfect, a 6 minute walk to the Grand Place and everywhere.
We payed an average of 139 Euros per night, excluding breakfast, which is quite expensive (maybe not for Brussels).
Near the hotel are McDonald's, Delhaize supermarket, Paul bakery and Yaki (Thai restaurant).

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review, June 23, 2014
Dear Guest,

Thank you for taking the time to share the experience you have had at Novotel Brussels Centre – Tour Noire during your stay.

We kindly suggest you, if you have problems, to communicate them during your stay so that we can interfere to solve them.

Thank you once again for your thoughtful feedback.



Annabelle
Secretary Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Brussels Centre

Address: Rue de la Vierge Noire 32 | Brussels, Brussels 1000, Belgium
Phone Number:
Location: Belgium > Brussels
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#8 Green Hotel in Brussels
#11 Family Hotel in Brussels
#21 Romantic Hotel in Brussels
#31 Business Hotel in Brussels
Price Range (Based on Average Rates): $
Hotel Class:3 star — Novotel Brussels Centre 3*
Number of rooms: 217
Official Description (provided by the hotel):
The Novotel Brussels Centre Tour Noire is a 3 star hotel offering 217 rooms located in the lively Place Ste Catherine area, 800 m from the Grand Place. Ideal for seminars meetings and conferences, the hotel offers 16 modular function rooms with a break area. Guests on a business trip to Brussels can unwind in our fitness centre and soak up the colonial atmosphere in our bar brasserie, perfect for exploring new culinary horizons or sampling exotic beers. ... more   less 
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Also Known As:
Novotel Brussels Centre Hotel Brussels
Accor Brussels Centre
Brussels Novotel

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