No hot water at 0830 not telephone line and would take more than half an hour to be fixed. Incredible. And according to other guests, it happened also the day before.
They did not charge the city tax to compensate, but this is not what some one expects from a 4-star hotel in central Brussels.
On top of that, no room service. So you'd better arrive with your own dinner or you would be obliged to look for a restaurant at night.
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