I stayed at this hotel for 2 nights for business and the hotel was adviced by the people who organised the meeting. I was not expecting much but surprised by my stay in this small but nice hotel. If I was on vacation I would prefer to stay at a hotel closer to the metro and to the touristic places of Brussels such as Grand Place but this hotel was also at a nice area where the most famous boutiques were located (Avenue Louise) and still in walking distance to the Grand Palace if you do not mind walking 30 minutes. The rooms were clean, big enough to feel comfortable, nicely decorated. It was quiet and relaxing, and looked safe as you have to use your room key to enter to the hotel after certain time. I also forgot my engagement ring on the table whole day and found it at the same spot ; which might not be the case at lots of places. The staff was kind and very helpful and the breakfast was better than most of the 5star hotels with a good selection and variety. There was free wifi at the lobby but you had to pay if you wanted to use in the rooms, unless you make your reservation at their website- than it is free in the room as well. I noticed a very nice-looking garden outside but can not use because of the cold weather- it may be nice during summer. As a summary I enjoyed the hotel and can stay again.

We were pleasantly surprised by this hotel. We booked using lastmintue.com secret hotel deal and did not know what to expect. We were very lucky and got the booking for a great price. We could not fault this hotel, it was absolutely lovely. The rooms were very clean and well presented. The staff were very helpful and attentive, especially the reception. The breakfast was very nice with plenty of choice and we were lucky they had a half price breakfast on the Sunday.
My only critique, and it is a minor one is I would challenge whether this is really a 5* hotel. Granted it is a very nice hotel but for a 5* you tend to expect bells and whistles and all the trimmings but this hotel was somewhat more understated.
Overall we really enjoyed our stay and would highly recommend this hotel.

WIth any hotel, the first 5 Minutes, and the last 5 minutes are the most important for a guest, as this is what remains the strongest for them.

Upon arrival the receptionist was occupied with a guest, but gave us guest recognition and attention, but giving us eye contact, welcoming us and information that she will be at our service once she finishes with her current guest...........;;very impressive.....

All details were confirmed as per the reservation, rate, room ect. We were just not given a brief inventory: Where and when breakfast is served, and where the gym was.

The room (superior room) was as expected, very clean, furnature kept in good condition, all electrical outlets were functional.

Room service quality was very good, staff though a bit dull, and uniterested, no guest recognition not guests name used.


Breakfast Buffet was by far one of the best that I had seen, well done. Good selection and variety. Although a little more attention with the state of tupper ware, chipped plates, tea pots.

I booked a hotel room at the Châtelain for one night, at the time I arrived at the reception I have been welcomed by a guy who was far from being friendly, colder than an iceberg! Not the kind of attitude you expect from a FIVE star hotel.. It was almost a big deal to go through the check-in process as I have been asked my Visa card to be checked again and again ( copy not sufficient??). Then I have been asked to pay the reservation amount + an extra money of 50 € insurance. By reading another review, I noticed they charged the person 100 € extra - which suggests the hotel doesnt have any clear rules of what or how much to charge?

The room was just Okay for a 5 star hotel, the thing that really bothers me was the fire alarm lights, fixed just in the middle of the bedroom's roof.. how can you possibly have a propoer sleep with having this shiny light every 2 seconds?

At the check out same thing: I ask for the bill and I discover we have been charged for 2 breakfast instead of 1. The respceptionnist didn't seem to believe me and called the waiter who wasn't sure about himself, just standing there and looking at us... At the end they have cancelled the extra charge but looking back at the whole thing makes want to never come back to that hotel again.. Unless they change the whole staff or teach them how to smile to clients and say "good morning sir"....