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“Quiet and relaxing stay” 4 of 5 stars
Review of Le Chatelain Hotel

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Le Chatelain Hotel
5.0 of 5 Hotel   |   Rue du Chatelain 17 | Brussels, Brussels 1000, Belgium   |  
Hotel amenities
Ranked #43 of 194 Hotels in Brussels
Ankara, Turkey
Top Contributor
90 reviews 90 reviews
33 hotel reviews
Reviews in 36 cities Reviews in 36 cities
69 helpful votes 69 helpful votes
“Quiet and relaxing stay”
4 of 5 stars Reviewed December 10, 2012

I stayed at this hotel for 2 nights for business and the hotel was adviced by the people who organised the meeting. I was not expecting much but surprised by my stay in this small but nice hotel. If I was on vacation I would prefer to stay at a hotel closer to the metro and to the touristic places of Brussels such as Grand Place but this hotel was also at a nice area where the most famous boutiques were located (Avenue Louise) and still in walking distance to the Grand Palace if you do not mind walking 30 minutes. The rooms were clean, big enough to feel comfortable, nicely decorated. It was quiet and relaxing, and looked safe as you have to use your room key to enter to the hotel after certain time. I also forgot my engagement ring on the table whole day and found it at the same spot ; which might not be the case at lots of places. The staff was kind and very helpful and the breakfast was better than most of the 5star hotels with a good selection and variety. There was free wifi at the lobby but you had to pay if you wanted to use in the rooms, unless you make your reservation at their website- than it is free in the room as well. I noticed a very nice-looking garden outside but can not use because of the cold weather- it may be nice during summer. As a summary I enjoyed the hotel and can stay again.

Room Tip: If you make reservation from the hotels website, the wifi in the rooms are free
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeChatelainH, Directeur général at Le Chatelain Hotel, responded to this review, December 12, 2012
Dear inci61,

I would like to thank you for your very kind and detailed feedback about your stay at the hotel Le Châtelain.

I am glad to read that you appreciated the cleanliness, the size and the decoration of your room.

The hotel is not located next to a metro stop, but we have a tram stop located next to the hotel and for your information this tram goes to Louise which is one of the metro stations.

It is our priority to satisfy our guests and we will continue on that way.

We really hope to have the pleasure and the luck to welcome you at the hotel Le Châtelain during your next stay in Brussels.

Best regards,
Victor Camhis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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206 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
UK
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 29, 2012

We were pleasantly surprised by this hotel. We booked using lastmintue.com secret hotel deal and did not know what to expect. We were very lucky and got the booking for a great price. We could not fault this hotel, it was absolutely lovely. The rooms were very clean and well presented. The staff were very helpful and attentive, especially the reception. The breakfast was very nice with plenty of choice and we were lucky they had a half price breakfast on the Sunday.
My only critique, and it is a minor one is I would challenge whether this is really a 5* hotel. Granted it is a very nice hotel but for a 5* you tend to expect bells and whistles and all the trimmings but this hotel was somewhat more understated.
Overall we really enjoyed our stay and would highly recommend this hotel.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeChatelainH, Directeur général at Le Chatelain Hotel, responded to this review, December 3, 2012
Dear shop2wow,

First of all, I would like to thank you for your very kind and detailed comment about your stay in our hotel.

I am very glad to read that you enjoyed your stay with us and specifically the cleanliness of your room, our very various and complete breakfast as well as the proficiency of our staff.

Be sure that our first preoccupation is to satisfy our guests so we will continue on this way and do our best in order for our guests to feel good in our hotel.

I really hope to have the pleasure to welcome you again in the hotel Le Châtelain during your next stay in Brussels.

Best Regards,
Victor Camhis
General Manager
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Paris, France
Top Contributor
75 reviews 75 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed November 29, 2012

WIth any hotel, the first 5 Minutes, and the last 5 minutes are the most important for a guest, as this is what remains the strongest for them.

Upon arrival the receptionist was occupied with a guest, but gave us guest recognition and attention, but giving us eye contact, welcoming us and information that she will be at our service once she finishes with her current guest...........;;very impressive.....

All details were confirmed as per the reservation, rate, room ect. We were just not given a brief inventory: Where and when breakfast is served, and where the gym was.

The room (superior room) was as expected, very clean, furnature kept in good condition, all electrical outlets were functional.

Room service quality was very good, staff though a bit dull, and uniterested, no guest recognition not guests name used.


Breakfast Buffet was by far one of the best that I had seen, well done. Good selection and variety. Although a little more attention with the state of tupper ware, chipped plates, tea pots.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeChatelainH, Directeur général at Le Chatelain Hotel, responded to this review, November 30, 2012
Dear Tackos,

First of all, I would like to thank you for your very kind and detailed feedback about your stay at the hotel Le Châtelain.

I am very glad to read how you appreciated and enjoyed your stay in our hotel. We always do our best in order to satisfy our guests and I am happy to know that you liked the cleanliness of your room as well as the good condition of your room, the quality of our room service, the high selection of our breakfast buffet and also the professionalism of all the staff.

We really hope to have the pleasure and the luck to welcome you again at the hotel Le Châtelain for your next stay in Brussels.

Best Regards,
Victor Camhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed November 16, 2012

I booked a hotel room at the Châtelain for one night, at the time I arrived at the reception I have been welcomed by a guy who was far from being friendly, colder than an iceberg! Not the kind of attitude you expect from a FIVE star hotel.. It was almost a big deal to go through the check-in process as I have been asked my Visa card to be checked again and again ( copy not sufficient??). Then I have been asked to pay the reservation amount + an extra money of 50 € insurance. By reading another review, I noticed they charged the person 100 € extra - which suggests the hotel doesnt have any clear rules of what or how much to charge?

The room was just Okay for a 5 star hotel, the thing that really bothers me was the fire alarm lights, fixed just in the middle of the bedroom's roof.. how can you possibly have a propoer sleep with having this shiny light every 2 seconds?

At the check out same thing: I ask for the bill and I discover we have been charged for 2 breakfast instead of 1. The respceptionnist didn't seem to believe me and called the waiter who wasn't sure about himself, just standing there and looking at us... At the end they have cancelled the extra charge but looking back at the whole thing makes want to never come back to that hotel again.. Unless they change the whole staff or teach them how to smile to clients and say "good morning sir"....

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeChatelainH, Directeur général at Le Chatelain Hotel, responded to this review, November 22, 2012
Dear Ydel0rme,

First of all, I would like to thank you for taking time to share your stay with us on TripAdvisor.

We are very sorry to learn that you were disappointed by your stay and we sincerely regret that the delivered service didn’t meet your expectations. We have taken carefully note of your comments concerning this and be reassure that we will take the necessary actions in order to improve the satisfaction of our guests.

Despite your disappointment, we hope that you will give us the chance, during a next stay at the hotel Le Châtelain, to prove you that we can deliver a much better service quality as the one you unfortunately received.

Best regards,
Victor Camhis
General Manager
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Dusseldorf, Germany
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 5, 2012

I really loved my room in this hotel. It had absolutely everything I wanted. It was typically Brussels not trendy but really comfortable. My only complaint is the staff that were on duty did not seem to know the area at all. I was trying to get to a street which was about four blocks away but the guy on reception had no idea where it was

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeChatelainH, Directeur général at Le Chatelain Hotel, responded to this review, November 8, 2012
Dear redredrose66,

We would like to thank you for your kind feedback about your stay at the hotel Le Châtelain.

We are glad to read that you enjoyed our hotel and particularly the comfortable room we gave you for your stay.

Concerning our receptionist, it might be a misunderstanding between you because our staff knows the city of Brussels and more again the area where our hotel is. For the next time do not hesitate to check on our website where you will find a link to Google Maps which could also help you to find a place near the hotel.

We hope to have the pleasure to welcome you at the hotel Le Châtelain for your next stay in Brussels.

Best Regards,
Victor Camhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Tel Aviv, Israel
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 31, 2012

this vaction was one of our best that we have ever had!
starting with a warm welcome of the hotel crew
state of the art service
the breakfest includes a large selction of local treats
the mobility is fantastic there is a tram a minute walk from the hotel that gets you everywere
the hotel is located within 15 minutes walking distance from most of the major sites
definitely coming back!

Room Tip: all of the rooms are top class, clean and comfortable
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeChatelainH, Directeur général at Le Chatelain Hotel, responded to this review, November 5, 2012
Dear Liora D,

We would like to thank you for giving us a very nice feedback about your stay at the hotel “Le Châtelain”. It is a real pleasure for us to read that you did appreciate your stay in Brussels.

We are very happy that you enjoyed the warm welcome of our staff, the breakfast we offered you as well as the ideal location of the hotel.

Be sure that your kind feedback has been forwarded to all our dedicated staff, which daily try to make your stay the best you could have.

We are happy to know that you would like to come back at the hotel Le Chatelain and so we are looking forward to welcoming you again in the future.

Best regards,
Victor Camhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Albans UK
Top Contributor
53 reviews 53 reviews
30 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 22, 2012

This relaxed hotel has pleasant rooms and we found the staff very helpful in every way. Its a long way from a metro station but has good trams including one to the Midi station (81). Also the hopon/hop off tourist bus stops nearby. Breakfast is far too expensive though and the cafe on the Avenue Louise does fine. A pelasant neighbourhood on both sides of Av Louise, with good choice of bars and good value places to eat. We were very happy with our stay

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeChatelainH, Directeur général at Le Chatelain Hotel, responded to this review, October 23, 2012
Dear Hedgehog44,

First of all, we would like to thank you for giving us your feedback about your stay at Le Châtelain Boutique Hotel.

We are glad to hear that you particularly enjoyed the comfort of our rooms as well as the friendliness and helpfulness of our employees.

We are very pleased to know that you were happy and satisfied with your stay. I can assure you that we will continue our efforts and improvements in order to always increase our guests’ satisfaction.

We really hope to have the pleasure to welcome you again at Le Châtelain Boutique Hotel.

Best regards,
Victor Camhis
Directeur Général
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Chatelain Hotel

Address: Rue du Chatelain 17 | Brussels, Brussels 1000, Belgium
Location: Belgium > Brussels
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #43 of 194 Hotels in Brussels
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Le Chatelain Hotel 5*
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