WIth any hotel, the first 5 Minutes, and the last 5 minutes are the most important for a guest, as this is what remains the strongest for them.
Upon arrival the receptionist was occupied with a guest, but gave us guest recognition and attention, but giving us eye contact, welcoming us and information that she will be at our service once she finishes with her current guest...........;;very impressive.....
All details were confirmed as per the reservation, rate, room ect. We were just not given a brief inventory: Where and when breakfast is served, and where the gym was.
The room (superior room) was as expected, very clean, furnature kept in good condition, all electrical outlets were functional.
Room service quality was very good, staff though a bit dull, and uniterested, no guest recognition not guests name used.
Breakfast Buffet was by far one of the best that I had seen, well done. Good selection and variety. Although a little more attention with the state of tupper ware, chipped plates, tea pots.
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