Room and amenities were very nice, location was excellent, but for a 5 star hotel, the service was very poor. Housekeeping somehow managed to not clean the room at all, which is a rather basic mistake. I had been out of the room from 9am until midnight, and when I got back had to ring the front desk just to get towels, more coffee, etc. Then had to wait up 40 minutes until almost 1am when the towels were finally brought, and a bit longer until they brought some more coffee and tea for the morning. Ended up regretting that I even called at all.
Anyway. I think the poor service might have been a fluke, but I still wouldn't stay here again. For the money and the supposed 5 star rating, the service was stupidly bad. Go to the Le Meridien or one of the others right around the same area.
- Official Description (provided by the hotel):
- Elegant and sophisticated, the Royal Windsor Hotel Grand Place Brussels boasts the best location in Brussels. Just off the world-famous Grand Place and only 150 meters from the “Square” congress centre, this Brussels hotel is within walking distance from Brussels' Central Station, the Antique Market on the Sablon, the Royal Covered Galleries and Brussels' Royal Palace Gardens. Brussels' Zaventem Airport is only a 20-minute journey away. ... more less
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- Also Known As:
- Royal Windsor Brussels
- Hotel Royal Windsor