We had a pleasant stay at the Metropole in Brussels though I would dispute it claiming to be a 5 star hotel. Starting on the positives, the lobby is amazing, the breakfast is excellent, huge choice. The room was ART deco and interesting in a faded kind of way. The things that could be improved that could raise this hotel to a proper 5 star are -
1. The luggage porter did not help me to take my luggage to my room, although I am 7 months pregnant. He was there but just stood looking at us. This is just lazy and sloppy service.
2. There are no tea /coffee facilities in the room
3. The downstairs toilets were dirty, smelling of urine, no soap in the dispenser and no towels - NOT a good first impression for a hotel claiming to be 5 star.
4. The staff were business like and impersonal - unlike 5 star hotels in Asia or the USA where staff get to know you
5. There are no dressing gowns or slippers provided - you can get a towelling gown at an extra charge - come on this is a joke!
6. The selection of fresh fruit at breakfast left alot to be desired - the bowl contained rotting fruit and was not stocked up daily.
7. The 'free minibar' is very limited but a nice touch. No spirits or wine included.,
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