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“Horrible service” 1 of 5 stars
Review of Maison Dandoy - Tea Room

Maison Dandoy - Tea Room
Rue Charles Buls 14, Brussels 1000, Belgium (Formerly Maison Dandoy Tea Room)
+32 (0)25126588
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Ranked #182 of 2,485 Restaurants in Brussels
Price range: $5 - $15
Cuisines: Bakery, Dessert, Café, Creperie
More restaurant details
Restaurant details
Good for: Outdoor seating
Dining options: Breakfast/Brunch, Dessert
Description: Located in the heart of Brussels between the Grand-Place and the Bourse (Stock market), the family owned Dandoy Biscuits has perpetuated its unique craftsmanship of traditional Belgian and Brussels specialties since 1829. Based on original recipes, using the best natural ingredients, with no additives, preserving or colouringagents, Dandoy Biscuits are daily hand made in our factory. Hence the uniqueand incomparable flavour of our biscuits which is the foundation of our extended reputation locally and internationally. The Dandoy Tea Room was opened in 1984in the Rue Charles Buls by Jean Dandoy. The Tea Room enabled Dandoy to better respond to our customers’ ever increasing demand for innovation and high quality products. In this unique environment dedicated to Dandoy products consumers can not only savour our range of biscuits but also our unique traditional Brussels and Liège Waffles based on our family’s recipe. We complete our Tea Room offer witha wide range of home made ice creams and traditional Tea Room quality products (salted tarts, pancakes, fresh juices,...).
London, United Kingdom
Senior Contributor
47 reviews 47 reviews
16 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
“Horrible service”
1 of 5 stars Reviewed July 6, 2013 via mobile

Horrible service. Terrible management. It takes so long to take order. Stupid and poor attitude staff. We waited for more than 30 min to be served.

  • Visited July 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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379 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
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English first
Southampton, United Kingdom
Contributor
16 reviews 16 reviews
11 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Times better than those 1 Euro waffles”
3 of 5 stars Reviewed June 29, 2013

I had their waffle straight after having one 1 euro waffle from next door, just to compare the difference. Although this one I had in Dandoy was almost 5 times more expensive, it was also 5 times better. It is almost one euro cheaper to take away than eat in. So if you are not in desperate need to sit down, then maybe you should consider buying them take away, as there are still some tables for you to stand and have your waffles. The chocolate I had was rich in taste yet light in its texture, I needed no sugar for it. Although I am more of a fan of smooth and thick hot chocolate, it was still a good one to me. The little slice of sponge that came with it was also nice.

  • Visited June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Commerce Township, Michigan
Senior Contributor
31 reviews 31 reviews
14 restaurant reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
“Loved every bite”
5 of 5 stars Reviewed June 23, 2013

My adult son and I stopped in one morning for breakfast to see if the waffles served at the Maison Dandoy Tea Room were anything special. The previous day we had breakfast that included waffles at a small restaurant just off the Grand Place and they were good. However, the waffles at Maison Dandoy blew us away. They were in a league of their own, and while breakfast was not cheap, it was worth every bite. My son had strawberry topping with ice cream on his waffle and I had caramel topping and whipped cream. We ate every single bite knowing that this was not a healthy breakfast, but who cares when you are eating waffles like this?

  • Visited May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Reviewer
5 reviews 5 reviews
5 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
183 helpful votes 183 helpful votes
“The worst waffle in Brussels”
1 of 5 stars Reviewed June 22, 2013 via mobile

It was so long that we wanted to go...there was no place to seat with at least 10 people waiting and not because of wafle's quality but only because the service is extremely slow. So we decided to eat them standing. The service is very poor, they clearely do not love their job! No smile, no care, rough behaviour with the costumers. Not clean and the waiter touched wafles, icecream and everything without gloves... Brussel's wafle was not fresh as the strawberries. A bad quality chocolate soup around wafles... A very bad experience paying disproportionately. You can have low price delicious wafles just outside Dandoy's!!!!

  • Visited June 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Amazing takeaway waffle”
5 of 5 stars Reviewed June 10, 2013

So do you have the Belgian or the Liege? What's the difference? One you add sugar to and the other it's already in the batter. I can't remember which is which but I had the waffle with sugar already in with vanilla ice cream and chocolate sauce, WOW. It was so delicious. I expected to pay a lot more even for a takeaway but at 5 euros it really wasn't bad value. An utterly delicious treat.

  • Visited June 2013
    • 4 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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