For the second time, this hotel has claimed to 'make a mistake' with my reservation. As I generally arrive late at night, and ensure an early reservation for a good price, and it is unlikely to be a coincidence - furthermore because the people checking in before me were given a room with a number that I noticed behind my name on the reservation sheet - I have no doubt that this is not a mistake, but a policy to get a better return on the room rate. As I do not much like to be sent to a different hotel not of my own choice, let alone late at night as a woman travelling alone, I will not frequent this hotel again, despite the general quality of the hotel and situation.
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- Also Known As:
- New Hotel Brussels