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“Amazing Again!” 5 of 5 stars
Review of Four Points by Sheraton Brussels

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Four Points by Sheraton Brussels
4.0 of 5 Hotel   |   Rue Paul Spaak 15 | Brussels, Brussels B-1000, Belgium   |  
Hotel amenities
Ranked #72 of 194 hotels in Brussels
London, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Amazing Again!”
5 of 5 stars Reviewed April 21, 2013

I stayed here for 3 night in April with my husband. I previously stayed in June 2012 and I loved it and it did not let me down!

The staff are freindly, the rooms were clean and it is only 10 mins on the tram to the center.

I recommend this hotel to anybody, very good value for money.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AartNiemans, Hotel Manager at Four Points by Sheraton Brussels, responded to this review, April 23, 2013
Hi Love2travel898,

Keep sharing your feedback & keep coming back!! :-) Thank you so much for your kind words again. Hope to welcome you personally next time.

Kind regards,
Aart Niemans
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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466 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Dalaro, Sweden
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 17, 2013

We spent our honeymoon there and from start to finish, the service was without fault. The views were not the greatest, but whos going for views when on your honeymoon. The bed however was great, perfect for us. The hotel is close to Avenue Louise with some fantastic stores and a short walk away from Grand Place. The trams will also take you there, there is a tram stop just outside the hotel. The tram goes to Gare de Midi. Will go back.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AartNiemans, Hotel Manager at Four Points by Sheraton Brussels, responded to this review, April 23, 2013
Dear Mr. & Mrs Swede81Sweden,

That's just exciting to read!! We, as a team, are truly touched that you have had such an amazing experience during such an important moment in life!!

You are more than welcome to come back and celebrate many more occassions!!

Best regards,
Aart Niemans
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llanelli, United Kingdom
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 11, 2013

We booked this as a 'secret hotel' on a website and so weren't sure what to expect. We were more than pleased with what we got, good value for money to say the least. When we arrived they told us we'd booked a smoking room by mistake but they instantly transferred us to a non-smoking room which had a king sized bed and was very clean and spacious. On another occasion we wanted a drink in the hotel bar but it was closed, they served us anyway - helpful and friendly service. The hotel is located in the lovely Lousie Avenue quarter, quiet and ideal for exploring the city as there is a tram stop a 30 second walk away. I would definitely recommend this hotel, an ideal crash pad for a short break in Brussels :)

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AartNiemans, Hotel Manager at Four Points by Sheraton Brussels, responded to this review, April 15, 2013
Dear anlr712,

Wow - we are happy you enjoyed your stay with us! Hope to welcome you back in Brussels anytime soon!

Kind regards,
Aart Niemans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montgomery, Alabama
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed April 8, 2013 via mobile

Booked a last minute deal for brussels. Beware for anyone with a family of 5. Anyone with more ham 4 in their party regrdless of age will need to book 2 rooms. It worked out great though since i got a $70 rate for each room.

I called the morning before we checked in to make sure they had our adjoining room request. The had it all set up and even offered to set up a baby crib for us. They were very polite and spoke excellent english.

We drove and used their parking garage. 16? a night and very tight! Luckliy despite having a honda odyssey minivan we found a spot without a concrete beam where we would fit. If it were at all crowded it would be impossible! However it was safe and made the luggage drag with all of our kid gear wicked easy thanks to the elevator. Be careful the entrance is also the exit so proceed with caution.

Check in was easy. We paid a deposit for each room since we prepaid, they said we would get it back on checkout.

The rooms were great 1 room with a king bed, a desk a flat screen tv, and even a micro, fridge, and kettle. The second had 2 twins and a baby crib set up. All in all great for what we paid!

Small grocery store across the street with fresh fruit and a bakery. Coffee shop was around the corner. Trolley 3-5 min walk, subway about 15 min walk!

Great value for the price. I would be nice to be a little bit closer to the sights but parking was a must for us so this worked out perfectly.

Front desk was great helping find our way around and provding us maps to everything.

Check out was easy and quick. Our car was dead since our kids left a light on the whole weekend! Thank god for adac, they had someone there in 15 min to give us a jump.

Thanks to all the staff who remained polite and helpful during the duration of our stay.

Expedia warning...if anyone books a room here with expedia and tells them parking is includes dont believe them. When i got my confirmation via email it said nothing about parking and i called their customer service and they were not helpful. They offered me an expedia coupon. I finally talked to a manager and they said they would try and reimburse me after the fact...I am not holding my breath! This had nothing to do with the hotel so I didnt even mention it when i checked in. I just want everyone to know be careful when booking expedia if they say something is included.

Bottomline if you choose this hotel you wont be disappointed!


Was this review helpful? Yes 1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
AartNiemans, Hotel Manager at Four Points by Sheraton Brussels, responded to this review, April 9, 2013
Dear AFSOONRMOM,

Thank you for your great comments on Tripadvisor. I am really happy you enjoyed your stay with us. I will pass on the message to my colleagues that you appreciated our service.

Hope to welcome you back soon!
kind regards,
Aart Niemans
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Paris, France
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 7, 2013

Read through the reviews - people have spent a fair amount of time giving honest feedback and the manager has taken time to write back... However, it doesn't appear they are taking the feedback... Sauna doesn't work (and ZERO information on when it will be corrected), dark/dreary setting and rooms are in need of update. Room was clean and service from desk staff was good, but parking, breakfast cost and 'vibe' of the location were exactly as other reviewers state...not fitting of a high-end hotel...

Understand it may be a good 'deal' when they offer rooms for less than face value due to availability, but considering the deficiencies, it is not a good value.

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AartNiemans, Hotel Manager at Four Points by Sheraton Brussels, responded to this review, April 9, 2013
Dear bigvacation13,

Thank you for sharing your experiences on tripadvisor in regards to your expectations. I am really sorry that we haven't been able to meet your expectations. It is our aim to serve everyone at our personal best to ensure guest satisfaction. We are continuously working on small improvements to keep our product at its best. Sorry to read that it wasn't to your satisfaction. In regards to the sauna, you absolutely have a point. I called our supplier this morning in order to know when the spare parts come in to repair it and it will be fixed next week. We just put a note on it to inform our other guests. Thank you for this feedback.

Once again - thank you for staying. I hope to welcome you back, if you plan to be in the neighborhood, please contact me directly - I am more than happy to make sure you will enjoy your stay with us.

Kind regards,
Aart Niemans
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Shanghai, China
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 25, 2013

Good value for money!! The hotel was the cheapest one on the website when I booked. And It was better than I expected! The hotel locates in a clean, safe and quite area. It was easy to walk to everywhere when there was a strike on transport at the time. Room was big enough for 2 people and had everything we needed. If you don't like the breakfast in hotel, you should try the food store at the corner. They provided fresh bread every morning and all sorts of other things. Very convenient!

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AartNiemans, Hotel Manager at Four Points by Sheraton Brussels, responded to this review, March 29, 2013
Dear MollieYuen,

Thank you for your kind review on Tripadvisor. We are happy you enjoyed your stay!
I am sorry you did not enjoy our breakfast.We believe that our full breakfast buffet is a great start of your day. Breakfast is being either a leisure or a business guest an essential part of your day! I truly am sorry that it was not up to your expectations.

Hope to see you next time and we'll do our best to offer you a personalized breakfast experience!

Aart Niemans
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Four Points by Sheraton Brussels

Address: Rue Paul Spaak 15 | Brussels, Brussels B-1000, Belgium
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#37 Luxury Hotel in Brussels
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Brussels 4*
Official Description (provided by the hotel):
Four Points by Sheraton Brussels offers easy access to the heart of Belgium. This quiet and friendly hideaway is located in a vibrant area with easy connections to the key attractions. Our rooms provide you with uncomplicated comfort and everything you need such as free bottled water, 30 minutes free Wi-Fi as well as a comfortable bed at a great rate. ... more   less 
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Also Known As:
4 Points By Sheraton Brussels
Four Points By Sheraton Brussels Hotel Brussels
Four Points Brussels
Sheraton Brussels
Brussels Four Points
Brussels Sheraton

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