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“Good location, reasonable price, poor breakfast” 4 of 5 stars
Review of Novotel Brussels Grand Place

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Novotel Brussels Grand Place
4.0 of 5 Hotel   |   120 rue du Marche Aux Herbes | Brussels, Brussels 1000, Belgium   |  
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Hotel amenities
Special Offer
EARLY BOOKING - UP TO 30%
Ranked #26 of 194 hotels in Brussels
GreenLeadersBronze level
London
Top Contributor
89 reviews 89 reviews
74 hotel reviews
Reviews in 52 cities Reviews in 52 cities
66 helpful votes 66 helpful votes
“Good location, reasonable price, poor breakfast”
4 of 5 stars Reviewed July 21, 2014

You couldn't be more centrally located than here - at the heart of the city with easy access to all other areas, including the EU institutions, shopping and the sights.
The rooms are comfortable enough but this is not luxury - it is basic comfort and you get what you pay for. Breakfast was, in my case, an additional charge. My advice is to avoid it and go to one of the myriad options locally for a really good breakfast with decent coffee!

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 21, 2014 via mobile

Great location, at the heart of the city, several restaurants and attractions, very close to grand central station. Good hotel, decent room, clean. The room is not great but you can stay comfortably. Funny thing is that the toilet was on a different space than the bathroom and you do not have a sink to wash your hands there. So, once you go to the toilet you need to go to the bathroom to wash your hands. Not an issue for us but it was curious. Efficient staff (not incredible friendly but they do what they are supposed to do and solve you problems/attend your requests). I would stay there again.

Stayed July 2014, traveled with family
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London, United Kingdom
Top Contributor
68 reviews 68 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed July 12, 2014

Arrived at 8 AM for a *very* early check-in, and amazingly enough, a room was just made available! If this was not enough, it was an upgrade from my original booking! This allowed me to freshen up before an important meeting. Big thanks to David (the receptionist) for an amazingly prompt and friendly service!

A welcome gift and a letter from the hotel manager were later placed on my desk (probably due to my status with Accor Club...).

The room was comfortable, new and clean. Nothing too exciting in terms of design or comfort, but it struck me as a very quiet place (I was on the fourth floor) considering the fact that the hotel is located right in the hears of the old town and next to the central train station. Location a big winner!

Overall a good business hotel, worth a visit if location is important

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
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Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 3 weeks ago
Dear Melafafon,

I would like to thank you for choosing the Novotel Brussels Off Grand Place during your stay in Brussels and for sharing your impressions with us.

I am really glad to read you enjoyed our quality of services and our central location in Brussels.

We thank you to be faithful to the Accor group, and look forward to welcoming you again in Brussels very soon.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South West London/Surrey
Top Contributor
137 reviews 137 reviews
80 hotel reviews
Reviews in 54 cities Reviews in 54 cities
218 helpful votes 218 helpful votes
3 of 5 stars Reviewed July 11, 2014

You will be fine at the Novotel Grand Place, just don't expect anything too special.

Location is excellent, you are a couple of minutes walk from the Grand Place, and an abundance of shops and restaurants are very close by. Central Station is virtually next door.

I liked the room, it was a nice size and was clean and in good condition. The toilet is seperate from the main bathroom, which had a bath and a shower. Good aircon. There was free tea and coffee, but two small bottles of water in the mini bar/fridge with a note 'Please Enjoy these for 3.50 Euro" !! , If they are saying 'Please enjoy....' , I was expecting it to say they were complimentary, who would pay 3.50 for a bottle of water they can get for a quarter of the price in the supermarket?!

17 Euro for breakfast was way too much, you can get much better breakfast for half that in many places outside the hotel, and have a more calming experience. Most of the clientele in this hotel seem to be tourists, and the breakfast area was chaotic. It also somehow had a cheap feel to it, I'm not sure exactly why, maybe it was the tables and chairs or how the buffet was laid out, but I have eaten breakfast in dozens of hotels, and this one just felt cheap, which at 17 Euro it was not!

To summarise, nothing majorly wrong with this hotel, you will be ok staying here, and location cannot be beaten in Brussels.

Stayed July 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 3 weeks ago
Dear AFCW,

I would like to thank you for choosing the Novotel Brussels Off Grand Place during your stay in Brussels and for sharing your impressions with us.

I am really glad to read you enjoyed our central location in Brussels but I am sorry that on this occasion you were not completely satisfied with your stay with us.

I appreciate your feedback, and I hope that you will give us the opportunity to welcome you back in the near future and provide you with a genuine hassle-free experience

Best regards,
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Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 9, 2014

Great location in the heart of Brussels. Staff were very accommodating. We had to stay an extra night due to a rail strike in Belgium -- no problem! Rooms were very nice, modern and clean. Lobby was very modern and inviting. Would definitely stay there again. Prices were great value!

Stayed June 2014
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Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 3 weeks ago
Dear Gary L,

Many thanks for posting a review and for the positive feedback!

It is great to read how much you have appreciated the location and facilities at the hotel.

We certainly hope to welcome you again at Novotel Brussels Off Grand’Place.

Best regards
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Milton Keynes, United Kingdom
Top Contributor
60 reviews 60 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 6, 2014

This hotel is located within a three minute walk of the central railway station and is very close to the Grand Place. The immediate area is awash with bars and cafes with excellent non chain type Belgian food available in a nearby collonade of shops and restaurants. All staff in the hotel were friendly and welcoming. The hotel has lounge seating, a breakfast area/ bistro area and a bar.
The food is corporate/international rather than local or typical of the area. The breakfast buffet has a very good cold selection of cereals, yoghurts, cheeses, meats, fruit, biscuits, croissants and pastries. The is a limited hot buffet ( white sausage, bacon pieces, scambled agg, mushrooms, green beans, baked beans) plus waffles. Coffee is only from a machine however.
The area is very clean and tables cleared promptly, so much so that my was when I went away for further supplies!
The bedrooms are fantastic with the usual facilities ( small fridge, kettle with coffee, tea, powdered milk), flat screen T.V. and extremely comfortable beds and luxurious bedding! The bathroom is superb with film star lighting, a bath and seperate shower and ample good towels. The hair dryer is located so that the flex can easily fall down into the sink below. The WC is seperate. It is a pity that for the double bed, only one extra pillow was available in the room!
Rooms at the front can suffer from the noise of hoards passing by late at night.

Room Tip: Ask for a back room, facing the Best Western Hotel. It will be quieter at night..
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  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review, 4 weeks ago
Dear Chris B,

Thank you for taking the time to write a so full and positive review on Tripadvisor.com

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel Brussels Off Grand Place.

With kind regards,
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Additional Information about Novotel Brussels Grand Place

Address: 120 rue du Marche Aux Herbes | Brussels, Brussels 1000, Belgium
Phone Number:
Location: Belgium > Brussels
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in Brussels
#7 Green Hotel in Brussels
#12 Luxury Hotel in Brussels
#31 Business Hotel in Brussels
#35 Romantic Hotel in Brussels
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Brussels Grand Place 4*
Official Description (provided by the hotel):
The Novotel Brussels Off Grand Place is located right in the centre of Brussels, moments away from what is said to be the most beautiful town square in the world. Within easy reach of Central Station, this 138 room hotel combines comfort and innovation.The lobby and the Foodsquare bar brasserie share a warm and bright open space, a celebration of chic design. This 4 star hotel welcomes you in this historic area of Brussels for a weekend or short break with your partner or family. ... more   less 
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Also Known As:
Novotel Brussels Grand Place Hotel Brussels
Accor Brussels Grand Place
Brussels Novotel

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