We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Novotel Brussels Grand Place - never disappoints” 5 of 5 stars
Review of Novotel Brussels Grand Place

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Novotel Brussels Grand Place to your Saves list
Novotel Brussels Grand Place
4.0 of 5 Hotel   |   120 rue du Marche Aux Herbes | Brussels, Brussels 1000, Belgium   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
EARLY BOOKING - UP TO 30%
Ranked #28 of 195 Hotels in Brussels
GreenLeadersBronze level
South Africa
Top Contributor
62 reviews 62 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
58 helpful votes 58 helpful votes
“Novotel Brussels Grand Place - never disappoints”
5 of 5 stars Reviewed October 11, 2012

I stayed at this hotel in September, being my third visit and it was, once again, absolutely wonderful. The rooms have been revamped and everything is smart and clean. Our room - Deluxe Double - had a huge bed, with good mattress, and a sitting area with a desk and couch which really gives you much needed extra space. The separate toilet also makes life so much easier when two people are co-habiting so closely. Nice toiletries provided in the bathroom. Tea/coffee making facility was very appreciated, although the paper cups provided not so good. Fridge/mini bar plus air conditioning also made life very comfortable. Whatever glass they use on their windows works wonderfully to block out outside noise and overall the hotel was very quiet. Ask for a room that either overlooks the street or the front square. I love the extra security of having to put your room card into the lift in order for it to work. Breakfast in the hotel is pricey, but a walk across the road and you can have a great breakfast at a quarter the price. Location couldn't be better - a 3 minute walk from Central station and a 2 minute walk from the Grand Place. Restaurants, shopping, sights, metro also a few minutes walk away. Staff are courteous and helpful and all speak good English. What more can I say - it's great.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe L, General Manager at Novotel Brussels Grand Place, responded to this review, October 19, 2012
Dear Wendy,

Thank you for writing such a wonderful review about your stay at Novotel Brussels Off Grand Place!
We are happy to read that you have spent another nice stay with us! Your loyalty and encouraging comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer quality service to our guests.

We hope to see back soon for a 4th Novotel experience in Brussels !

Best Regards,

Christope Lac
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,500 reviews from our community

Traveler rating
    505
    751
    201
    29
    14
See reviews for
566
418
97
231
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Fremont, California
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 6, 2012

Absolutely enjoyed our stay at Novotel Off Grand Place! The room was super clean and modern, loved everything about it. A few reviewers have mentioned noise from the street, but we did not face that problem- probably since we stayed at the uppermost level. The staff was pleasant and helpful, they helped hold our luggage for 2 weeks while we traveled to Greece and back.

Room Tip: Take a room in the uppermost level to avoid any noise from the street and you're set!
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 1, 2012

I have just returned from few day visit in Brussels. I did stay in this excellent hotel just in the middle of everything. Hotel was located in the heart of Brussels by a small square filled by people selling handicrafts. Just beside a hotel there is a lovely chocklateshop, cafes and some restaurants. Shopping street starts directly from main entrance of the hotel.
Hotel is very modern, classic, and clean. Double room we had was really spacy with double bed and sofa. Even we had a room faced by the street, it was very silent, no noise from street or restaurants. Breakfast was good with all you need. Also delicious wofels.

I absolutely will retur to Brussels and this hotel, latest next spring.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 30, 2012

The hotel had excellent location. Rooms were new, clean and spacy. The breakfast was good, with lot of choices. Maybe staff could have been faster checking everything is availble. But that is only minus. We even had 3 persons in one room and it was spacy enough. And on the 4th floor it was quiet enough to sleep.

I recommend this hotel

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 29, 2012

Having had a pretty ordinary experience at the Novotel Monte Carlo earlier in the year, I was not really looking forward to staying in another Novotel hotel so soon, but work wise it was booked for me, so no choice.
What a complete difference!
Firstly the staff were extremely pleasant and helpful- could not do enough for you, especially the cheerful bar staff.
Early checkin was automatically given and my request for late checkout by several hours was also smilingly accommodated, despite the hotel being quite full.
As others have said, the location is extremely well situated, with plenty of quality eating places within a short walk.

Just a suggestion, but please consider adding some outdoor umbrellas to the outside drinking area when the weather is nice.
Oh and please Novotel, get rid of those cheap and nasty paper coffee cups in room- I'm sure it can't cause too much work for proper cups/mugs to be used. It just takes the edge off what was a reasonably appointed room.

Stayed September 2012, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe L, General Manager at Novotel Brussels Grand Place, responded to this review, October 19, 2012
Dear ChaddyHK,

Thank you for sharing with us your recent experience at the Novotel Brussels Off Grand Place.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you very much for sharing the comments on the Trip Advisor and we look forward to seeing you again in Brussels !

Christophe Lac - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Top Contributor
147 reviews 147 reviews
28 hotel reviews
Reviews in 59 cities Reviews in 59 cities
190 helpful votes 190 helpful votes
5 of 5 stars Reviewed September 28, 2012

The location is fantastic
The staff are really friendly
Breakfast was OK - though the staff in the restaurant either are overworked or there is no guidance - takes to long to clean tables..
Bar is OK - bartender was really nice
Rooms are good - could use a better cleaning in the morning but not to bad
The bed is surprisingly comfortable
WiFi is adequate
Parking is convenient and relative to Europe, not expensive
If in Brussels would look them up again

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Novotel Brussels Grand Place? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Brussels Grand Place

Address: 120 rue du Marche Aux Herbes | Brussels, Brussels 1000, Belgium
Phone Number:
Location: Belgium > Brussels
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Brussels
#10 Green Hotel in Brussels
#13 Luxury Hotel in Brussels
#31 Business Hotel in Brussels
#35 Romantic Hotel in Brussels
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Brussels Grand Place 4*
Number of rooms: 138
Official Description (provided by the hotel):
The Novotel Brussels Off Grand Place is located right in the centre of Brussels, moments away from what is said to be the most beautiful town square in the world. Within easy reach of Central Station, this 138 room hotel combines comfort and innovation.The lobby and the Foodsquare bar brasserie share a warm and bright open space, a celebration of chic design. This 4 star hotel welcomes you in this historic area of Brussels for a weekend or short break with your partner or family. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Orbitz, ACCOR, Cheap Tickets, Priceline, Despegar.com, Travelocity, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Novotel Brussels Grand Place reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Brussels Grand Place Hotel Brussels
Accor Brussels Grand Place
Brussels Novotel

Owners: What's your side of the story?

If you own or manage Novotel Brussels Grand Place, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.