Gorgeous lobby and relatively attractive rooms, but there are real problems with this hotel. The outrageous €20-a-day Internet charge is simply robbery; who charges for internet anymore? Breakfast buffet was ample, but nothing extraordinary - at about €30 per person per night, which is nearly $50. Excuse me? I've have much better breakfasts included with room or at $10 per person per night. Biggest problem is simply poor management and a general lack of communication within the staff: housekeeping showed up at 9 am the day we planned to check out (why?); repeatedly we had to explain that certain costs had been included in our reservation, which was made with a group; some members of the group received some services included, others received different ones. And staff was, by turns, either annoyingly obsequious or simply arrogant, arguing with guests and failing entirely to apologize when it was ultimately shown that they were mistaken.
Oh, and "king sized bed" are not king-sized beds. They're two mattresses shoved together in a king-sized frame. Woe to the one who lands in the middle all night long!
On the up side: the hotel could not be better located. The lobby truly is beautiful, and the concierge efficient. Essentially, this has all the potential to be an excellent hotel; but it either needs new management or a serious re-thinking of its pricing policies and the orchestration of its staff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for relating your recent experience at The Amigo Brussels.
While I am pleased to read that you enjoyed our convenient location and décor, I am very disappointed to learn that the overall Staff Members’ attitude was far below from the high expectations we set to ourselves and regularly achieve; this is definitely not the manner Hotel Amigo Brussels wants to portray itself.
I relate to your comment on the Wi-Fi and, while we are carefully evaluating on how to positively evolve this service, we do offer complimentary internet as well as full printing at our Business Centre.
For the breakfast pricing, while I know it is in line with our competitors, I have instructed our Director of Food and Beverage operations to undertake a survey. On a same note, I have also instructed our Executive Housekeeper to follow thru on your comment regarding the disruptive entry of the maid and to design a project about the very few king rooms that feature two mattresses.
Dear Uchti, you will find below my contact details and I propose you make contact with me in order to see how I can mend this regrettable situation.
Rooms Division Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.