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“Once visited, never forgotten” 5 of 5 stars
Review of Hotel Amigo

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Hotel Amigo
5.0 of 5 Hotel   |   Rue de l'Amigo 1-3 | Brussels, Brussels 1000, Belgium (Formerly Rocco Forte Hotel Amigo)   |  
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Hotel amenities
Special Rate
Summer Offer Inc Brkfst
Ranked #4 of 194 hotels in Brussels
lincolnshire
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
“Once visited, never forgotten”
5 of 5 stars Reviewed November 5, 2012

This hotel lives up to its 4 star rating. It is in a wonderful location, just off the Grand Sq. The staff are helpful and discrete. The rooms are beautifully appointed and spacious. There is an old fashioned air of elegance and taste. I loved this hotel and would hope to visit again when coming to Brussels. The bed was at least superking sized and beautifully dressed. The bathroom was cavernous and the shower powerful; it was well-stocked with toiletries which were replaced daily..I wanted to live there!

Room Tip: Our room was v quiet even though it overlooked a main street so no real suggestions as to which room...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Team J, Director of Sales at Hotel Amigo, responded to this review, November 6, 2012
Dear Robsinger,

How wonderful to read on TripAdvisor that you have enjoyed your time in Brussel and at the Hotel Amigo! You have indeed left an amazing description of our hotel !

Your comments about the service of our team are marvellous and we thank you very much for your wonderful support. They will be a great source of motivation to them!

We are very much looking forward to welcoming you back to your new home-away-home in Brussel,

Yours sincerely,

Martijn Koelman
Director of sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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Caistor, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2012

Absolutely great location, wonderful facilities and service.

Made the birthday treat for wife perfect especially the mojito cocktails that she enjoyed!

Friendly staff throughout the stay made it all very welcoming

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Managemen... H, Director of Sales at Hotel Amigo, responded to this review, November 5, 2012
Dear Andy G,

Thank you very much for your very kind comment. It is such a nice reward. We are very pleased that you enjoyed this lovely birthday with your wife.

We hope to welcoming you back soon again at the Hotel Amigo!

Yours sincerely,

Martijn Koelman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palermo, Italy
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2012

Nice hotel, in central brussels, elegant rooms and very nice staff members. As italian family it is usually very difficult to find a GOOD italian restaurant to eat in. But in Brussels we absolutly found it, Restaurant Bocconi mixes charmant staff with very good and genuin food. Me and my family were very happy about our short stay in Bussels and recomend the restaurant and hotel.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Managemen... H, Director of Sales at Hotel Amigo, responded to this review, November 5, 2012
Dear Valeria,

Thank you very much for taking time to write a so enthusiastic review about your recent stay at the Hotel Amigo.

I am very happy to see that your stay at the Hotel Amigo has brought you entire satisfaction. I will be delighted to share your kind comments with my entire team.

We look forward to the pleasure of welcoming you back !

Yours sincerely,

Martijn Koelman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 27, 2012 via mobile

I thoroughly enjoyed my brief stay. Every member of the staff provided 5-star service. You simply can't beat the location. The room was modern, understated, and quiet. Nearby I recommend a visit to La Brasserie des Brussels and the unforgettable Champagnotheque in the arcade.

Stayed October 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Managemen... H, Director of Sales at Hotel Amigo, responded to this review, October 29, 2012
Dear Guest,
Simply thank you for such a wonderful review. I am delighted that you enjoyed a wonderful experience with us.
Sincerely
Jean de Lauriston
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 22, 2012

This Hotel is in a very convenient location right next to the main square so if you only have a short time in Brussels you can make the most of it. The rooms are very clean and well appointed. The only negative was that there was no free internet.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Managemen... H, Director of Sales at Hotel Amigo, responded to this review, October 24, 2012
Dear Guest, Indeed "location" is key, but we are also delighted to host Adriano Venturini and his expert team of gastronomic professionals, and tens of other expert professionals within our walls! I have taken good note of your misfeeling regarding internet.Thank you for being our guest and look forward to welcoming you again very soon! Best regards,
Jean de Lauriston
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
VA
Top Contributor
218 reviews 218 reviews
104 hotel reviews
Reviews in 90 cities Reviews in 90 cities
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed October 21, 2012

I realize that's quite a title, but I always choose the Amigo. I hadn't been in a year or so, but it was superb again. What I love about the Amigo: The owners are amazing at keeping up the property. You'll think it was just renovated -- there are no paint chips anywhere. Immaculately clean. Large, spacious rooms are a pleasure for the business traveler and would be a tranquil home away from home for a couple. Also rooms are very quiet. I also like the exercise center. Finally, you are in the heart of Brussels so even 20 minutes of spare time can be spent sight-seeing.

I love the heated floor in the bathroom. Not only is that comforting, but water doesn't stay on the floor so you avoid the slippery floor pheneomenon -- important with each passing year!

But the staff make your stay special. As an American with no modern foreign language ability, I am never talked down to. The staff go out of their way to help you. You need a cab at 4am -- no problem. You need a 30 minute stroll --- they'll custom design one for you, with your interests in mind.

To me, all of the above defines a five star stay. It is that rare hotel when you smile when you walk through the door.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Managemen... H, Director of Sales at Hotel Amigo, responded to this review, October 22, 2012
Dear Guest,

Thank you very much for taking time to write a so enthusiastic review about your recent stay at The Rocco Forte Hotel Amigo.

I am very happy to see that your stay at The Rocco Forte Hotel has brought you entire satisfaction. I will be delighted to share your kind comments with my entire team.

We look forward to the pleasure of welcoming you back !

Yours sincerely,

Jean de Lauriston
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City, Kuwait
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 18, 2012

This is a great hotel, in a great location but on the night I stayed I was woken countless times during the night and early hours by the merry makers in the street below. Not to mention the traffic rumbling along the cobbled street. I don't blame the hotel for this but next time I'll be asking for a room on a higher floor and preferably one that is not overlooking the street.

The hotel and rooms are excellent but the service in the restaurants is a bit hit and miss. One morning at breakfast it was 15 minutes before a member of staff approached me to ask whether I wanted coffee. I got the distinct impression both at breakfast and dinner that it lacked organisation.

Whilst the staff and service in the restaurant left something to be desired this was definitely not the case with the Concierge, who were very attentive and accommodating.

Overall this is a great hotel, extremely well located but I think a bit more staff training is required, especially in the restaurants.

Room Tip: Avoid the lower rooms that overlook the street and allow plenty of time if you are planning to dine...
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Managemen... H, Director of Sales at Hotel Amigo, responded to this review, October 22, 2012
Dear Guest,

Thank you very much for taking the time to post your comment on Trip Advisor.

I value and appreciate your feedback and I was most concerned to read about you mixed feelings regarding the service in the restaurant.

I have been particularly sorry to learn that you were disappointed with the welcome you received at our restaurant was not the appropriate. I want to express my sincerest apologies to you for any discomfort caused as this certainly does not reflect the standards in which we pride ourselves on here at the Rocco Forte Hotel Amigo.

Please be aware that I have discussed your comments with the our head of department to avoid situations such as these from arising in the future.


Sincerely,

Jean de Lauriston
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Amigo

Address: Rue de l'Amigo 1-3 | Brussels, Brussels 1000, Belgium (Formerly Rocco Forte Hotel Amigo)
Phone Number:
Location: Belgium > Brussels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Brussels
#7 Business Hotel in Brussels
#8 Romantic Hotel in Brussels
#18 Family Hotel in Brussels
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Amigo 5*
Official Description (provided by the hotel):
Rocco Forte Hotels is delighted to introduce the Hotel Amigo, superbly located in the very heart of Brussels, adjacent to one of the most beautiful squares in Europe, Grand Place, close to Brussels' financial district and within easy walking distance of the antiques district of Le Sablon, Hotel Amigo provides a stylish and central base from which to explore the city. ... more   less 
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Also Known As:
Rocco Forte Amigo
Forte Hotel Brussels
Forte Brussels
Brussels Forte

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