Score: 0 Diamondland, Anrwerp, Belgium, Do not go there On May 5, 2013 I purchased a ring at Diamonland in Antwerp. At the time I was given an invoice and a return envelope along with instructions to have customs stamp the invoice on my leaving the EU and then I was to mail the stamped invoice to Diamondland in the provided envelope. They assured me that the refund would be processed promptly - in fact they made a point of emphasizing the promptness of their refunds.
On June 8, 2013 I left the EU from Heathrow and had the invoice stamped. I mailed it to Diamondland from home in Arizona on June 10, 2013. I have heard nothing from Diamondland.
I wrote them an e mail (using the e mail address on their invoice.) on July 26, 2013 asking for status. No response was received.
I wrote again on August 26, 2013. Still no response.
I then wrote on September 3, 2013 and asked for a return receipt. I did get a receipt back.
I also sent the same note from the "contact us" instruction on their website - which, incidentally uses the same e mail address I had been using.
No response from either inquiry.
Diamondland has had numerous opportunities to contact me or provide the refund. They have my address and also the credit card I used to make the purchase.
I believe Frommer's should take their recommendation off their Antwerp site. This was why we shopped there.
Read more: http://www.frommers.com/community/forums-main.html?plckForumPage=ForumCategory&plckCategoryId=Cat%3aa19af3d3-c3e0-4eee-971f-8903a8a70689#plckforumpage=ForumDiscussion&plckdiscussionid=Cat%3Aa19af3d3-c3e0-4eee-971f-8903a8a70689Forum%3Ae7c448d7-36ec-4fc4-ab2c-1c1103e8f422Discussion%3Ae409faaa-e94d-44aa-9006-c71a92902844#ixzz2hKp2al2I
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