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“Business hotel with a good location” 3 of 5 stars
Review of Hilton Antwerp Old Town

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Hilton Antwerp Old Town
4.0 of 5 Hotel   |   Groenplaats 32, Antwerp 2000, Belgium   |  
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Ranked #4 of 77 Hotels in Antwerp
London, United Kingdom
Top Contributor
312 reviews 312 reviews
51 hotel reviews
Reviews in 69 cities Reviews in 69 cities
234 helpful votes 234 helpful votes
“Business hotel with a good location”
3 of 5 stars Reviewed March 12, 2013

This hotel is essentially for business people and the number of groups entering and leaving the hotel is considerable. The rooms are very standard with, like ours this week, no view at all, in spite of being for executive (5th floor). We didnt get the breakfast which was hung on the door as they didnt pick it up during the night. Expensive for what it is.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertKrygsman, General Manager at Hilton Antwerp Old Town, responded to this review, March 13, 2013
Dear jmLondon845,

Thank you for taking the time to share your review of our hotel with fellow travellers here on Trip Advisor.

We definitely are a business hotel, but also, with our unbeatable location and good facilities, a perfect base for leisure guests as well. We have the largest guest rooms in Antwerp, all of which have been recently renovated and provide the latest in technology and comfort. We are in the historic center of Antwerp, and it simply is not possible that all 210 of our rooms have a 'view' over the historic square as other buildings do surround the historc center as well. That said, as you were on our Executive Floor, I do hope you took advantage of the private Executive Floor Terrace which affords great views over the Cathedral and the historic center.

Your comment regarding the breakfast card surprises me as when you advised our team of this the day of your departure, they apologised profusely to you, and asked when it was hung on the door. On the breakfast card it clearly indicates the card needs to be placed outside before 03h00, which was not the case. You likewise said it was not a problem as you enjoyed the extensive buffet breakfast we offer in the luxurious Executive Lounge. Once again our apologies for any inconvenience.

Thank you again for your review.
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1,114 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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English first
Chicago, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 7, 2013

Was upgraded to Alcove Suite. Room was large and spacious. The view of the Groenplaat was fantastic. The bathroom was clean and the water pressure in the shower was very good. The hotel's location was excellent, with many restaurants and shopping options within walking distance. Staff was very friendly and the breakfast with exception the of scrambled eggs was excellent. Only negative item would be the cost of phone calls from the room. The cost of 2.50 euros/min was bit excessive. Overall it was a pleasant experience and would highly recommend it.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertKrygsman, General Manager at Hilton Antwerp Old Town, responded to this review, March 11, 2013
Dear Nobrusk,

Thank you very much for your very positive review of our hotel. It is greatly appreciated, and I was pleased to read how much you enjoyed our facilities, our Team, and of course, our unbeatable location.

I am also happy to advise that over the coming months our entire lobby area, restaurant and bar will be going through a great transformation as we strive to always keep our hotel up to date, but in a classically elegant way.

Thank you very much again.
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Riga
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 7, 2013

Situated in the heart of the city on the edge of the cathedral square and within sight and sound of the cathedral, during my recent visit (3-6 March 2013) this hotel did not correspond to the negative descriptions on this page. Even the smoking room assigned to me (on request) was fresh-smelling on arrival and stayed more or less that way, not so hard with a window constantly open and the ash tray covered except when in use. Strolling and taxi-ing through the surrounding streets, I had the clear impression that this hotel would be a good base for touring the city. Certainly it was convenient for my two days of meetings. Probably the hotel's best feature is its well-staffed Terrace Cafe, accessible from the cathedral square, and a great place for breakfast, which this somewhat spoiled reviewer would describe as a "standard up-market-ish hotel breakfast" and serving excellent coffee. Overall excellent value at under EUR 400 for three nights.

Room Tip: Rooms at the front (overlooking the cathedral square) have a better view.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertKrygsman, General Manager at Hilton Antwerp Old Town, responded to this review, March 25, 2013
Dear ChrisGoddardRiga,

Many thanks for taking the time to share your comments about our hotel here on Trip Advisor. It is greatly appreciated, and I very much enjoyed reading your very positive review.

We all do hope that when your travel plans bring you back to Antwerp, you will once again consider our hotel.

Thanks again.
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Amsterdam, The Netherlands
Top Contributor
82 reviews 82 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 6, 2013

I stayed at the Hilton Antwerp on Sunday, February 24th, 2013. The hotel is very well located, has great parking facilities at reasonable rates and the welcoming service was excellent. Very friendly staff and very well organised. The rooms are traditional but well equipped and very clean. The breakfast was extremely tasty with a lot of choices and great personal service. If there is a minus then it would be the lack of a domestic touch to the interior design. The whole design is very generic without any Antwerp touches (with the exception of some drapperies in
the lobby). This hotel, as a design, could be anywhere in the world. But for sure I will stay again during my next visit. The room rate was very reasonable.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertKrygsman, General Manager at Hilton Antwerp Old Town, responded to this review, March 11, 2013
Dear Alfred B,

Thank you very much for your very positive review of our hotel. It is greatly appreciated, and I was pleased to read how much you enjoyed our facilities, our Team, and of course, our unbeatable location.

I am also happy to advise that over the coming months our entire lobby area, restaurant and bar will be going through a great transformation as we strive to always keep our hotel up to date, but in a classically elegant way.

Thank you very much again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 25, 2013 via mobile

Stayed here and checked out quickly. Corporate, lacks personal style and not suitable for female travellers. Pick pockets loiter outside. I didn't feel safe and I'm a pretty seasoned traveller.

Good for being near central station but taxi needed at night I to nicer areas.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertKrygsman, General Manager at Hilton Antwerp Old Town, responded to this review, February 26, 2013
Dear Kerby78,

I am quite surprised by your review and wonder if it was actually meant for the Hilton and not another property. Our hotel is not next to Central Station, and for sure you do not need a taxi from our hotel to the 'nicer areas' of Antwerp as we are completely situated in the heart of the historic center of the city, walking distance to the finest shopping, restaurants, and musea the city has to offer. There are no 'pick pockets' loitering in the front of our hotel, so your review has confused me.

I am sorry, but it seems you have inadvertently posted this review regarding a different hotel on our hotel's site.

Regards
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Vienna
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed February 25, 2013

This was my first and last stay in a Hilton. This wasn't what I expected from a premium brand hotel - it needs to be renovated.

On the plus side, the staff are very, very helpful, and the hotel is well situated.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertKrygsman, General Manager at Hilton Antwerp Old Town, responded to this review, February 26, 2013
Dear devloop,

Thank you for posting your review here on Trip Advisor.

Your comments while very brief are in complete contrast to the vast majority of the comments our hotel receives with the exception of the comments regarding our team, who, like you have mentioned, do try to provide the utmost in service and hospitality.

You mentioned the hotel needs to be renovated. All our guest rooms and meeting rooms have been recently within the last two years renovated, and all that a business or leisure tarveller could possibly need is catered for within our facilities. We recently opened a brand new fitness room, and we are in the process of designing a completely new Lobby, Bar and Restaurant concept which will be completed before the end of this year. While we do not have a modern cutting edge interior design so much the taste of the day, our decor is in keeping with the historic nature of the building in which our hotel is housed.

Thanks again for your comments.
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Eindhoven, The Netherlands
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 23, 2013

Hotel is located just front of old cathedral and other historic buildings, so very good place to stay for exploring the old part of Antwerp. Due to conference I had to stay in this hotel, so it was not my choice, however, the facilities are good and hotel has well-trained staff.
Rooms are clean, but dated. BF quality good.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertKrygsman, General Manager at Hilton Antwerp Old Town, responded to this review, February 25, 2013
Dear Mohammad D,

Thank you taking the time to share your comments about our hotel here on Trip Advisor.

We hope to be able to welcome you back on a future visit to Antwerp.

Thank you once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Antwerp Old Town

Address: Groenplaats 32, Antwerp 2000, Belgium
Phone Number:
Location: Belgium > Flanders > Antwerp Province > Antwerp
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Antwerp
#3 Luxury Hotel in Antwerp
#4 Business Hotel in Antwerp
#4 Romantic Hotel in Antwerp
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Antwerp Old Town 4*
Number of rooms: 210
Official Description (provided by the hotel):
Awarded the 2012 Trip Advisor Certificate of Excellence, the Hilton Antwerp Old Town is an elegant hotel housed in an historic building of architectural importance, in the most central, prime location of any hotel in Antwerp, right on the Groenplaats Square. This luxurious hotel is within walking distance of the finest shopping the city has to offer, the best museums are a brief walk away including the fantastic new MAS, nightlife and fine dining all within 5 minutes walk of the hotel. Hotel facilities include the largest guest rooms in Antwerp with marbled bathrooms (with separate stall showers), Flat Screen TV's, minibar, coffee/tea making facilities, wifi throughout (at a fee), and for those needing that added bit of luxury, the Hilton Antwerp Old Town has the only true Executive Floor concept in Antwerp, with a classically elegant lounge and an exclusive outdoor terrace. For families, the hotel offers family rooms and family suites for up to 4 Guests. The new restaurant of the hotel "Brasserie Flo Antwerp", opened since July 2014, brings you the delights of a world-class brasserie on the Groenplaats. It is opened all day long from breakfast to dinner. This new Brasserie, combining stylish decor with inspired food and skillful, dedicated service, offers authentic French-Belgian cuisine using nothing but the freshest and finest products. The seafood counter brings the variety of this fabulous food from an abundant plateau fruits de mer to lobster dishes. Pass by the Bar and be surprised tasting some local beers or home-made cocktails. For meetings and galas, the Hilton Antwerp Old Town houses the elegant Belle Epoque Ballroom, the largest hotel ballroom in Belgium along with 11 other flexible and functional meeting rooms. Additionally, the hotel offers a 24 hour rooms service and renovated Lobby Lounge to take a coffee or savor the signature Royal Sinjoor High-Tea. There is a public Parking Garage on Groenplaats with direct lift access to the hotel lobby (via -1st floor of the parking). ... more   less 
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Also Known As:
Hilton Antwerp
Antwerp Hilton

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