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“Antwerp one day trip” 4 of 5 stars
Review of Antwerp City Center Hotel

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Antwerp City Center Hotel
3.0 of 5 Hotel   |   Appelmansstraat 31, Antwerp 2018, Belgium (Formerly Mondo Empire Hotel)   |  
Hotel amenities
Ranked #13 of 77 Hotels in Antwerp
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Antwerp one day trip”
4 of 5 stars Reviewed November 16, 2012

The receptionist was very polite and nice. Our room was quite big and nice (but not those pretty ones you see in the pictures!). There was no toilet paper when we arrived but we requested one and it was promptly delivered.

Cleaning was pretty good overall. And the beds are very comfortable. It is in a very good location close to an underground station and to the Central Station. Within walkable distance to the main attractions.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Different H, Guest Relations Manager at Antwerp City Center Hotel, responded to this review, November 23, 2012
Thank you for posting your comment on TripAdvisor.

We truly appreciate you taking the time to share your feedback regarding your recent stay with us earlier this month. We are glad to hear that our services and facilities could meet your expectations.
We do look forward to welcoming you again soon.

With Different regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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180 reviews from our community

Traveler rating
    37
    93
    36
    11
    3
See reviews for
35
70
7
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Glasgow, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 16, 2012

Great value for money. Situated a few minutes' walk from the rail station and just off the main shopping thoroughfare. Public car park next door. Unlike other reviewers, we found the room spotless. Large flat screen TV, spacious stylish room and huge shower. Helpful reception. Good local pub across the road.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Different H, Guest Relations Manager at Antwerp City Center Hotel, responded to this review, November 23, 2012
Thank you for your excellent review about your stay in the Antwerp City Center Hotel!

We were delighted to read you enjoyed your room, were pleased about our staff and loved the location of the hotel.

We do look forward to welcoming you again soon.

With Different regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Top Contributor
55 reviews 55 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed October 12, 2012

The rooms in this Hotel are nice and spacious, lovely big Tv, tea/coffee machine etc.., Let down by the filthy toilet and the dirt under the bed!!?? Realised the cause in the morning!! The chambermaid was cleaning the rooms with one hand and talking on her mobile with the other hand!! Perhaps staff replacment would be the answer? Get staff who are prepared to work!! Stayed here in room 606 on Wednesday 10th Oct 2012

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  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Different H, General Manager at Antwerp City Center Hotel, responded to this review, October 15, 2012
Dear Ms. Mcluskey / Fotheringham,

Thank you for your review on Tripadvisor. I am grateful for your feedback since this helps us to continuously monitor the quality of our product and improve where necessary. It makes us aware of problems which have slipped our own inspections.

A dirty toilet and carpet are totally unacceptable as well as the use of the phone by the chambermaid. I would like to apologize for this and inform you that the relevant staff member will be addressed immediately and inspections will be intensified.

Should you wish to visit us again I would be delighted if you contact me directly to enable me to arrange an appropriate discount for you. We are looking forward to welcome you again in Antwerp.

Kind regards,

Jos Wittebol
General Manager
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Capelle aan den IJssel, The Netherlands
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 13, 2012

Good value for money, nice large room but the hygiene not good. Coffecups not replaced and plastic cubs even not replaced. By the way, when we arrived the plastic cubs are not sealed in plastic bags.
Receptionists very nice.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Different H, Guest Relations Manager at Antwerp City Center Hotel, responded to this review, September 25, 2012
Thank you for taking the time to write a review of your recent stay at the Antwerp City Center Hotel! It's nice to hear you like our recently renovated rooms and our staff was helpful. We assure you that good hygiene is very important to us and we do everything to maintain it.

With Different regards
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Dublin, California
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 22, 2012

Good value for money. My stay included a breakfast which was very good.Great location, 3 minutes walk from central station, 10minutes walk from shopping streets/squares/Cathedral. Very large rooms, large bathroom. Room was clean..sheets, floor etc but felt it could have done with a dusting! Double room consists of 2single beds pushed together. Staff were mostly pleasant.Overall, a good base to explore the city as you wouldn't be spending most of the day in the hotel!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Different H, Guest Relations Manager at Antwerp City Center Hotel, responded to this review, August 25, 2012
Thank you for posting your comment on TripAdvisor. We truly appreciate you taking the time to share your feedback regarding your recent stay with us earlier this month. We are glad to hear that our services and facilities could meet your expectations. We do look forward to welcoming you again soon.

With Different regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utrecht, The Netherlands
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 3, 2012

Nice hotel, room with large relacing beds and a big TV. They recently restyled the hotel and looks modern. Hotel is close to the city center and just 2 streets away from Antwerp Central station. It is not an expensive hotel, you get value for your money.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Different H, Guest Relations Manager at Antwerp City Center Hotel, responded to this review, July 30, 2012
Thank you so much for your fantastic information about our hotel and our services. Your helpful feedback motivates us to keep up the good work and services. We look forward to welcome you again. With Different regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
70 reviews 70 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 17, 2012

There really isn’t much fuss about this hotel. There’s a rather small utilitarian lobby, a pretty good breakfast and vey spacious rooms. The Hotel is located at the edge of the Diamond District, 2 blocks away from the Central Train station and 2 blocks away from the main walking street (Meir). I took the train from Brussels Airport and was checked in within 90min. It is very convenient and the prices are usually very reasonable. There is FREE WiFi and I have to stress that the hotel staff was EXTREMELY helpful and rather gracious regarding a late check-out. On the bad side, the main street leading to the train station is being renovated now and there is construction (no noise problem, just an eyesore) but there’s a lot of that currently in Antwerp, and it’s not the Hotel’s issue since it’s not on the main street, but 1 block away. I didn’t give it an "Excellen"t rating because it’s not a “full service” hotel, but I honestly don’t need anything else and can highly recommend this place.

Room Tip: Not much of a view unless you're on the 6th floor where you can just barely see over the other b...
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Antwerp City Center Hotel

Address: Appelmansstraat 31, Antwerp 2018, Belgium (Formerly Mondo Empire Hotel)
Location: Belgium > Flanders > Antwerp Province > Antwerp
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #13 of 77 Hotels in Antwerp
Price Range (Based on Average Rates): $
Hotel Class:3 star — Antwerp City Center Hotel 3*
Number of rooms: 70
Official Description (provided by the hotel):
Welcome to Antwerp City Center Hotel by Different Hotels!In the heart of Antwerp’s diamond district you will find the delightful Antwerp City Center Hotel by Different Hotels. At a mere stone’s throw away from the Meir, the station and Antwerp’s diamond exchange, this hotel truly has dynamic location. Ideal therefore, for those wishing to combine business with pleasure.The attractive interior, its very generous, comfortable rooms and a hospitable and informal service ensures that you feel at home immediately.Our 70 spacious rooms are furnished with all comforts and you are able to park your car in the adjacent car park.Attention!: Due to roadworks the hotel can be reached by car via the Simonsstraat - Pelikaanstraat and then the Vestingstraat. ... more   less 
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Also Known As:
Alfa Empire Antwerp
Hotel Alfa Empire

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