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“Good hotel, but processed feel” 3 of 5 stars
Review of Ibis Den Haag City Centre

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Ibis Den Haag City Centre
3.0 of 5 Hotel   |   Jan Hendrikstraat 10 | Den Haag, 2512 GL The Hague, The Netherlands   |  
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UP TO 30% - EARLY BOOKING
Ranked #24 of 69 Hotels in The Hague
Ghent, Belgium
Top Contributor
52 reviews 52 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
“Good hotel, but processed feel”
3 of 5 stars Reviewed November 21, 2013

This hotel is reasonable value for money. It is less expensive than some alternatives in The Hague where you would get a similar level of comfort and service, but the room felt a bit cramped in part because of the built-in bathroom: literally, this seemed to be a later addition, lifted a bit higher than the rest of the room (maybe to deal with the added plumbing??) as if it had been inserted as a prefab arrangement. The level of finish in terms of cleaning and upholstery left some things to be desired though nothing stood out as noticeably bad. Breakfast was not a very pleasant experience: the room is too small to handle the crowd--a noticeboard in the elevator I think warned patrons of the very busy times, naturally the times one wants to have breakfast in the first place.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PattyNotenboom, Manager at Ibis Den Haag City Centre, responded to this review, December 3, 2013
Thank you for taking the time to share your comments regarding your stay at the ibis Den Haag City Centre. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again in our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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560 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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The Hague, The Netherlands
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 10, 2013

You can't beat this hotel for value and location, right next to Grote Markt. Our room was spotless and the bed very comfortable. The airconditioning and heating worked well. The rooms on the back of the building overlook a beautiful courtyard. The staff are friendly and efficient. The only downside is the breakfast buffet - a bit pricey at Euros 16 for a limited selection - ordering online when you book may be cheaper. But there are cafes in the area open from around 9.00am. As this is a budget hotel you should bring your own toiletries - liquid soap is provided but nothing more. I would certainly stay here again.

Room Tip: You may wish a room on the rear of the building.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PattyNotenboom, Manager at Ibis Den Haag City Centre, responded to this review, November 11, 2013
We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
53 reviews 53 reviews
36 hotel reviews
Reviews in 34 cities Reviews in 34 cities
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed November 2, 2013 via mobile

This will be a series of disgruntled posts towards the ibis. And furthermore emails will be sent to Ibis management over this issue. The ibis staff are dishonest and sneaky. We arrived at ibis den Haag where the receptionist advised us we owed €18, we advised we paid online and that our bill was settled. The staff member called her manager who advised, that it is ok the rate we paid was the final rate no more was due. Then we checked out, the staff did not advise us that more money was required. I checked my credit card statement and a charge of 18€, without my permission and without informing me that any money would be withdrawn. This is very untrustworthy when you are told a bill is final it should be final. It is not the 18€ it is the dishonesty and the way staff did not inform me. I will not recommend this hotel to anyone and I will seek compensation over this issue and will continue until the issue is resolved. I am not HAPPY with the Ibis. A poor standard of customer service has been displayed.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PattyNotenboom, Manager at Ibis Den Haag City Centre, responded to this review, November 4, 2013
Thank you for taking the time to tell us about your experience at the ibis Den Haag City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Unfortunately it is not possible to trace your reservation. Please could you contact us, so we can look for a for a suitable solution.

Thank you in advance for your reply.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mombasa
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 31, 2013

stayed for one week at the Ibis Den Haag City centre, internet has a super speed, the lifts are working, only in the morning when there is a lot of rush you have to wait, friendly staff, the floors to the rooms look like you are in a barak....
could have some better decoration.... room is clean, bed very comfortable, shower small but ok. TV has lots of international channels...

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PattyNotenboom, Manager at Ibis Den Haag City Centre, responded to this review, November 4, 2013
We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 23, 2013

We stayed here for five nights in October.

First, the good:
The bed was very comfortable.
The shower was great - variable height for the shower head, lots of hot water.
The internet was good speed and free.
The barman was friendly and helpful.
The breakfast was plentiful and tasty,although the same every day.
There are lots of restaurants near by.

The bad:
When we arrived it was warm outside and our room, which faced the sun, was very warm. We tried to turn on the airconditioning, but it wouldn't work until we turned the temperature up to 28°. When we asked at the desk we were told 'it's almost winter' and that we couldn't cool the room. It was suggested we open the window and pull the curtains across. This let in a lot of road noise and didn't lower the temperature much.
The rooms had no facilities for making coffee, and no refrigerator.
My husband and I both had electronic keys. In the time we were there, he had to have his reprogrammed 4 times (and once the key was thrown in the bin and a new one given) and I had to have mine done 3 times. At no time did the staff suggest there was something wrong with the equipment or apologise, only suggesting we had put them near a magnetic field. We had kept the keys in the same place as all the other keys we used in our 6 week holiday with no previous problems.

The ugly:
We found the reception staff to have a very off hand manner. They were never rude, but certainly didn't give the impression that they wanted to help us, and on one occasion made me feel like I was being a nuisance.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PattyNotenboom, Manager at Ibis Den Haag City Centre, responded to this review, November 4, 2013
Thank you for taking the time to tell us about your experience at the ibis Den Haag City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Unfortunately it is no possible to trace your reservation. We would like to ask you to contact us. So we can look for a suitable solution.

Thank you in advance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Den Haag City Centre

Address: Jan Hendrikstraat 10 | Den Haag, 2512 GL The Hague, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > The Hague
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#8 On the Beach Hotel in The Hague
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Den Haag City Centre 3*
Number of rooms: 197
Official Description (provided by the hotel):
The Ibis Den Haag City Centre is ideally located, close to the Parliament and a few minutes by public transport from Central Station. Easily accessible from the A12 motorway.The hotel is 45 km from Amsterdam Schiphol Airport and 25 km from Rotterdam. Book one of our 197 non smoking rooms with aircooling system and make use of our facilities, including a restaurant, 24 hour snack service and use of FREE WiFi Internet access.Public parking nearby (paid service).Our hotel is entirely non smoking! ... more   less 
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Also Known As:
Ibis Den Haag City Centre Hotel The Hague
Ibis The Hague
Accor The Hague

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