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“A bit of a sleeping factory” 3 of 5 stars
Review of Ibis Den Haag City Centre

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Ibis Den Haag City Centre
3.0 of 5 Hotel   |   Jan Hendrikstraat 10 | Den Haag, 2512 GL The Hague, The Netherlands   |  
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UP TO 30% - EARLY BOOKING
Ranked #24 of 69 Hotels in The Hague
The Hague, The Netherlands
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“A bit of a sleeping factory”
3 of 5 stars Reviewed June 24, 2013

Admittedly I only arrived here at midnight, and left at 8 the following morning, but this hotel wil not be my first choice when I return to the Hague. The room was adequate - although the pillows were far too soft for my taste - if a bit sparse, and the shower was good, but breakfast was chaotic, with a scrum near the lifts as guests tried to pay, call the lift, find their way around the odd system and squeeze between the tables.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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560 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Cork, Ireland
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed June 16, 2013

I stayed at the Ibis over a year ago. In total 5 of us stayed at the hotel whilst visiting family. The booking and check in process was hassle free even though there were multiple rooms. So often this can be a headache.

The hotel is very central and was very good value. The rooms were clean and spacious. I thought the design of the room was a little unusual particularly the bathroom but I really liked it. It was different to the standard hotel room.

The Hague itself is a lovely city and in fact we all preferred it to Amsterdam. If we return, we will definitely stay in the Ibis.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PattyNotenboom, Manager at Ibis Den Haag City Centre, responded to this review, June 20, 2013
We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Top Contributor
79 reviews 79 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 13, 2013

The Only Best this of this place is its location. Its very close to City Center (Major Tourist Attraction) , Tram stop is at 2 min walk. 10 min from Den Haag Centraal Station.

Rooms are very basic, You don't get hot kettle or coffee maker.

Place is good for a short stay, and specially if you are there for a Work + Leisure trip.
Good restaurants, Bar, Pubs are near by.
Internet (WiFi) is available in Hotel rooms, Lobby, waiting areas. Staff is friendly and helpful.
City Guide, Maps are available at the reception.

View from rooms is also good.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PattyNotenboom, Manager at Ibis Den Haag City Centre, responded to this review, June 14, 2013
Thanking you that you have taking the time to tell us about your stay in our hotel. It is always a pleasure to receive positive feedback. We have kettles and tea and coffee at the reception. These can be borrowed for a deposit.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are hoping to welcome you again in our hotel.
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Edinburgh, United Kingdom
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 11, 2013

It may just be because I came straight from a cramped 4 to a berth inside cabin on the ferry from Newcastle but this Ibis was luxury in comparison. I've only stayed in one other Ibis (the other was the Ibis in Nice which I did not like) but this was far superior. Great room size and a decent breakfast. My only quibble was with the lift system which was so slow in the morning that I decided to take the stairs only to find out that they only led to the street via an alarmed fire exit so I had to walk back up 2 flights of stairs and wait for the lift. On arrival in the lobby I was told breakfast was on the 1st floor and to get there....yes you guessed right I had to take the lift again. Nice bar/lobby, very central...would definitely stay again.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PattyNotenboom, Manager at Ibis Den Haag City Centre, responded to this review, June 13, 2013
We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback.
We ask our guests to take the lift to the breakfast room, because of the safety. We have closed our stairs in the lobby to the breakfastroom, so not everybody can go up. I'm sorry that you had to wait for the lift. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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Cape Town Central, South Africa
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 7, 2013

What a fabulous hotel. The staff are extremely welcoming (especially those in the breakfast restaurant on the first floor). The room was spotless and well-organised although very basic in its features. I have stayed at other Ibis hotels in Europe and this was by far the best one in terms of value for money, customer service and location.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PattyNotenboom, Manager at Ibis Den Haag City Centre, responded to this review, June 10, 2013
Thank you for taking the time to tell us about your experience in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope we can welcome you again in our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
209 reviews 209 reviews
33 hotel reviews
Reviews in 55 cities Reviews in 55 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed June 5, 2013

My first visit to an Ibis in years and I have to say it was amazing value for money. The lady at the bar (Bryony) was really amazing in her helpfulness given how late we arrived and more importantly her advise with beers :-)
The breakfast was brilliant for €16, much better choice than other hotels (Hilton etc).
Only one thing would have made this better is a face cloth in the bathroom!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PattyNotenboom, Manager at Ibis Den Haag City Centre, responded to this review, June 10, 2013
We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with Bryony. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 30, 2013 via mobile

Stayed in Ibis for 4 days in The Hague. Clean and well presented. But I arrive back on the last day and let my room to someone else! To be fair I was relocated. Why, then, do they ask for all your email and phone details and haven't got the courtesy to let you know about the change and ask if you are happy to move! So stay here but you're just another kerching on the till rather than a valued customer. What's more I went back to get my key card deactivated for the old room, which they did, and at which point I returned and found surprised new occupants.

Stayed May 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PattyNotenboom, Manager at Ibis Den Haag City Centre, responded to this review, June 10, 2013
Thank you for taking the time to tell us about your experience at the ibis Den Haag City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have contact you personal about the your comment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Den Haag City Centre

Address: Jan Hendrikstraat 10 | Den Haag, 2512 GL The Hague, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > The Hague
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#8 On the Beach Hotel in The Hague
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Den Haag City Centre 3*
Number of rooms: 197
Official Description (provided by the hotel):
The Ibis Den Haag City Centre is ideally located, close to the Parliament and a few minutes by public transport from Central Station. Easily accessible from the A12 motorway.The hotel is 45 km from Amsterdam Schiphol Airport and 25 km from Rotterdam. Book one of our 197 non smoking rooms with aircooling system and make use of our facilities, including a restaurant, 24 hour snack service and use of FREE WiFi Internet access.Public parking nearby (paid service).Our hotel is entirely non smoking! ... more   less 
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Also Known As:
Ibis Den Haag City Centre Hotel The Hague
Ibis The Hague
Accor The Hague

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