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“Great resting place for Business travel” 4 of 5 stars
Review of Ibis Den Haag City Centre

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Ibis Den Haag City Centre
3.0 of 5 Hotel   |   Jan Hendrikstraat 10 | Den Haag, 2512 GL The Hague, The Netherlands   |  
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Ranked #26 of 69 Hotels in The Hague
Nairobi, Kenya
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
“Great resting place for Business travel”
4 of 5 stars Reviewed November 5, 2012

Ibis has proved that a year can be very long, and rewarding. Going back after one year there is tremendous change- the rooms are cleaner, there is now full and free wifi in all the rooms,and yes, the wifi now does not need renewal every hour!
The breakfast is good- but can be quite monotonous with the same menu daily. And the staff are very helpful. One very great thing about Ibis- they tell you what to expect, and when...and that is how it works. They will tell you when exactly your room will be ready ( and they try to make it faster), will tell you what you can get and not get...and it works exactly that way. Just what we all need for our peace of mind. The only challenge is that they are unable to identify you with their International ACCOR Hotels Chain if you forget to carry your card..as happened to me.Ibis is still a great resting place for business and those seeking to be close to the Train Station and Hague busy areas.
And yes, they can do with some basic travel needs- coffee maker, fridge, iron....and more conmfortable and not so thin towels!

Room Tip: Take top rooms facing the Central Station for a good view of the Hague
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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499 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Stafford, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 of 5 stars Reviewed October 29, 2012 via mobile

Stayed for two nights with friends in a triple room. Typical ibis layout with the shower/bathroom in a self contained cabin.

It was very clean and had ample space, moreso than similar ibis hotels I have used.

Location was excellent and close to the main sights and bars of den haag. I didn't use the tram but its easily accessible.

Didn't pay for or sample the breakfast which as others have remarked is quite pricey.

Would certainly stay again.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dusseldorf, Germany
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 27, 2012

We noticed our mistake in booking when we stood at the reception, showing our booking confirmation. We only then realised that based on the paper, we were one week early for our weekend trip in Den Haag!! However, after checking with their superiors the receptionist made an exception, we got a room at no extra cost.

We could choose between top and bottom floor and facing the street vs. facing the garden. We chose top floor and facing the garden, which was quiet at night and also during the day - we didn't hear any neighbours.

In those two days we dealt with Nancy and Jereome at the reception and they were both a perfect example of fantastic customer service. They informed us how to get to places that we planned to see, gave us a map and offered us daily tickets for public transport which was very convenient and proactive thinking!

There are computers in the lobby which you can use for free for a limited time (I think it was around 20-30 minutes) and in the room you could use wireless internet for free.

For this weekend trip we were looking for a functional hotel (cheap and central, internet access is nice to have) and were pleasantly surprised.

We have been to the Ibis in Brussles and Bruge before and compared to those, I perceive the Ibis Den Haag is just a superior category with regards to room space and especially the customer service. Moreover, when you walk into the lobby the Ibis Den Haag the ambience seems more elegant (spacious, nice sofas in the seating area).

We parked outside the city at a 'park and ride' parking lot, for a total of 4€ we also got a ticket to use the tram (Tram Line 15), which took us between 10-15 minutes to get to the city center. If you're using a navigation system, type in: "Den Haag, Laan van Hoornwijk" to get to the park and ride parking lot.

The Ibis is very central; the tourist information, city center to go shopping and lots of trams to reach different sights are walking distance (max. 10 minutes).

Keeping in mind that it's a functional city hotel (and not a Radisson Blu/Hilton) it get's 5 out of 5 as it fulfilled our expectations. It's perfect for a weekend trip and if we go again to Den Haag, this Hotel will be our first choice.

I hope this was useful advice for your trip :-)

Room Tip: Top floor facing the garden/parking lot.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pune, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 17, 2012

The rooms here are spacious but lack all amenities, doesn't even have a coffee maker or iron. Very basic and same is the restaurant. Breakfast is so so. The location is ideal for business and in the lane behind there are number of good restaurants. Overall a good budget hotel if you have not great expectations, you will be satisfied.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
57 reviews 57 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 15, 2012

Ibis may be a chain with little individual character but at least you know what you'll get and this hotel is a great example of this with a clean, comfortable, functional room with great bathroom (stylish pod style!). Great central location and great value too!

Expensive breakfast though so check out T' Goude Hoofe round the corner for an extensive and great value breakfast, with outside seating!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague, The Netherlands
1 review
2 of 5 stars Reviewed October 12, 2012

Stayed at Ibis Den Haag City Centre for two weeks (excludes weekends) and the standards varied from day to day. Beddings were changed in one week and the other week, nothing changed - just pull the duvet over the pillows and off the maid goes. The day-time staff extremely helpfull but the night staff are complete opposite. I have a silver accor membership and haven't seen anything like the attitude of the night staff in any of my stay.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeroenSchipper, Front Office Manager at Ibis Den Haag City Centre, responded to this review, October 14, 2012
We kindly would like to thank you for the comment you posted about our hotel.

As ibis Den Haag City Centre we do our upmost best to provide our guests with the best service possible. As we train our staff on a regular basis we can assure our guests a constant monitoring of the service provided.

The issue mentioned in the comment will be addressed to our team to improve our service in the hotel.
Any complaint during a guest's stay will be handled by our service manager immidiately. To guarantee this proccess, a contracted 15 minutes service policy applies to all our promisses.

To provide our guests with a good night sleep My Sweet Beds by ibis are installed. Matrasses, toppers, duvets and pillows are combined to give you the easy and rest needed during the night.
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Additional Information about Ibis Den Haag City Centre

Address: Jan Hendrikstraat 10 | Den Haag, 2512 GL The Hague, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > The Hague
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#7 On the Beach Hotel in The Hague
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Den Haag City Centre 3*
Number of rooms: 197
Official Description (provided by the hotel):
The Ibis Den Haag City Centre is ideally located, close to the Parliament and a few minutes by public transport from Central Station. Easily accessible from the A12 motorway.The hotel is 45 km from Amsterdam Schiphol Airport and 25 km from Rotterdam. Book one of our 197 non smoking rooms with aircooling system and make use of our facilities, including a restaurant, 24 hour snack service and use of FREE WiFi Internet access.Public parking nearby (paid service).Our hotel is entirely non smoking! ... more   less 
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Also Known As:
Ibis Den Haag City Centre Hotel The Hague
Ibis The Hague
Accor The Hague

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