Mixed feelings about this hotel. It is very comfortable and the location is great. I stayed on Starwood points - so at no cost and as a platinum member. On check-in, several hundred euros were 'pre-authorised' against my credit card. Immediately done but in the meantime, I don't have the money any more (who does?) and it takes a week or more to let me have the credit back. I got away lightly. Two colleagues who were staying with me, also using points, had thousands of euros 'pre-authorised'. They got texts throughout the night - every night - telling them that the hotel had made another charge. None of us were using the minibar or eating in the hotel.
On saturday morning, I asked to extend my stay - on points - by one night. The receptionist said that the hotel was quite full but that she would sort it out for me. When I got back in the afternoon, I was asked to pay more than 400 euros for the extra night - which I declined, saying I was prepared to leave. A long discussion ensued with the duty manager who initially sticking on the 400+, said she would see what she could do. I retired to the room. Later, she told me that although it had been 'impossible', she could indeed extend my stay on points. I thanked her for accomplishing the impossible.
So this hotel will take you for everything they can and try to make you feel grateful. If you are not travelling with a company credit card and don't care what they take off you, find somewhere else.
- Official Description (provided by the hotel):
- Historical grandeur and elaborate elegance, Hotel Des Indes is a haven of luxury in the heart of The Hague. This five star deluxe retreat already embraces you even before you enter with the yellow facade and features a 315-square-metre health club, exceptional restaurant and sophisticated meeting facilities. Each room blends contemporary amenities with iconic architectural statements. ... more less
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- Also Known As:
- Le Meridien The Hague
- The Hague Le Meridien