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“Could be better” 3 of 5 stars
Review of Novotel Den Haag World Forum

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Novotel Den Haag World Forum
4.0 of 5 Hotel   |   Johan de Wittlaan 42-44, 2517 JR The Hague, The Netherlands   |  
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Ranked #27 of 69 Hotels in The Hague
GreenLeadersBronze level
Leicester, United Kingdom
Top Contributor
68 reviews 68 reviews
31 hotel reviews
Reviews in 35 cities Reviews in 35 cities
45 helpful votes 45 helpful votes
“Could be better”
3 of 5 stars Reviewed April 10, 2013

While in general the hotel serves the purpose, the service provision needs attention. Some of the staff at the breakfast service are in serious need of some lessons in guest etiquette, they are
incredibly rude, The supplies in the bathroom should be replenished the next day, I had to ask for essential.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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305 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Warrington, United Kingdom
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 30, 2013

This is our third stay in the hotel, and again the stay was perfect.
The staff were really helpful, especially when we needed help in quickly translating an email from Dutch to English - the receptionist could not have given us better service!
The buffet breakfast was great, there is a choice of breakfast - we chose the full buffet - not the cheapest option but the prices are clearly marked.
I would always use this hotel when staying in den Haag - it's only about 10 minutes by tram from the city centre.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krijntaat, Front Office Manager at Novotel Den Haag World Forum, responded to this review, April 1, 2013
Dear Guest,

Thank you very much for taking the time to review our hotel! I am very happy that you keep on chosing our hotel when visiting The Hague. Let me assure you that I will pass on your compliment onto our staff about their excellent service. Hope to welcome you again very soon!

Kindest Regards,


Otto Kaandorp | Hoofd Receptie | NOVOTEL Den Haag World Forum | Johan de Wittlaan 42-44 | 2517 JR Den Haag | +31 70 4169189 | +31 6 27081235 | h5389-rd@accor.com
Individual reservations: +31 70 203 9004 | H5389-RE10@Accor.com
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Apeldoorn, The Netherlands
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 28, 2013

My guess because the location is at the world forum convention center which is usually conduct conference, there is not much you can expect. You would not find many interesting attraction, only Omniversum theater. If you are a tourist, would probably choose another hotel that close to city center. From this hotel you have to take trem to the city center because walking is too far. However this hotel is suitable for business people. The room is nice, comfortable and quite. I assume it was quite maybe because I stayed there when there was no event.

My experience, the staff is nice and quick. Breakfast buffet is okay. In the end I am happy to stay there.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seoul, South Korea
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 25, 2013

My room was everything you would expect of a business hotel in Europe - nothing overwhelmingly exciting, but clean, spacious and with good amenities. The hotel stood out for me because of the customer service, which was top rate.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krijntaat, Front Office Manager at Novotel Den Haag World Forum, responded to this review, April 1, 2013
Dear Guest,

Thank you so much for your review at Tripadvisor. We always try our best and it's nice to see that our efforts in providing high service is being appreciated! Your compliments will not go unnoticed and I will personally inform the staff about your review.

Thank you again and hopefully we can welcome you in The Hague again soon.

Kind regards,

Otto Kaandorp | Hoofd Receptie | NOVOTEL Den Haag World Forum | Johan de Wittlaan 42-44 | 2517 JR Den Haag | +31 70 4169189 | +31 6 27081235 | h5389-rd@accor.com
Individual reservations: +31 70 203 9004 | H5389-RE10@Accor.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stavanger, Norway
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 24, 2013

Located at the World Forum Convention center it is ideal for conference attendees.

Rooms are ok, modens in style with a really good bed. But there was nothing in the mini-bar, You have to fill up that Yourself.

At a conference hotel, the lobby bar is often the meeting point. At this hotel there was a barman that only manned the bar 1/3 of the time! I noticed seve that left without getting their beverage and at one occation had to wait 15 minutes before I could settle my bill. All my colleagues noticed the same. In stead of beeing in the bar, the barman spent time to flirt with the receptions girls - talking in telephone and bringing bar meals from the kitchen (even though they delivered several times).
A colleague of mine told me they where 6 people in the bar, most have not ordered, and the barman just went a way for 10 minutes!

The reception staff and restaurant staff had a better approach to service. But a poor and expensive breakfast lead me to reccoment the breakfast in the nearby shopping street.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 16, 2013

In summary, a standard issue business hotel in 'Den Haag'.

Stayed here for a week. Was an intense week's work, so spent fairly little time here, other than the essentials. The room was comfortable, but not the most attractive I've stayed in, despite being a none smoking room, there was the faint whiff of tobacco from a pre-smoking era, or I'd had a naughty guest in previously. I didn't eat in the hotel for dinner, but the breakfast was very good; buffet offering, but very comprehensive. The gym is also comprehensive and it's possible to get a very good cardiovascular and weights training workout; however, the equipment is a little dated. WiFi is available, but charged in room, was adequate in terms of speed and reliability (not the quickest). The toiletries are uninspiring; I would recommend you bring your own. The staff (whom, given the hours I was working, I had very little interaction with) we're very helpful and efficient.

Accommodating to business - yes
Gym - Good facilities, a little dated, not available 24h, possible to get a good cardiovascular and weights workout
Toiletries - available, but would bring your own
WiFi - available, charged, adequate.

Stayed December 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
44 reviews 44 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 2, 2013

Much what you would expect from a Novotel, a hotel chain which is usually very reliable. However a few observations. Room rate excluded breakfast for which they wanted to charge an eye watering 19 Euros (so I decided to go without). Bathroom was not as clean as you would want (I'll spare the details) and the bedding felt cheap (rough sheets and pillow). Location is rather 'middle of nowhere' but we were directed to an area about a 10 minute walk away where you get can a drink/meal if you wanted to sample a non-hotel evening (bar called Old Jazz to be recommended).

  • Stayed February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krijntaat, Manager at Novotel Den Haag World Forum, responded to this review, March 7, 2013
Dear Guest,

Thank you for taking the time to write this review. I'm truly sorry your visit didn't meet up to your expectations. Please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Otto Kaandorp
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Den Haag World Forum

Address: Johan de Wittlaan 42-44, 2517 JR The Hague, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > The Hague
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in The Hague
#5 Family Hotel in The Hague
#8 On the Beach Hotel in The Hague
#16 Luxury Hotel in The Hague
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Den Haag World Forum 4*
Number of rooms: 216
Official Description (provided by the hotel):
The Novotel Den Haag World Forum is located above the World Forum Convention Center. Easily accessible,the hotel offers ample parking and is located within walking distance of the Frederik Hendriklaan shopping street and Scheveningen beach.This cosy hotel in The Hague features 216 non smoking comfortable rooms, Pangea restaurant, Bar at Novotel and a wellness centre. The World Forum Convention Center offers 20 meeting rooms.The hotel is an ideal base for a business trip or a weekend away in The Hague. ... more   less 
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Also Known As:
Novotel Den Haag World Forum Hotel The Hague
Novotel The Hague
Novotel Hotel The Hague
The Hague Novotel

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