I was generally very pleased with this hotel. Very central location, a minute to a tram stop, 15 mins walk to Centraal station. Reception helpful with computer and good local info. I had an external room with rooftop views and only noise experienced was seagulls and a thunderstorm. Room spacious with toilet and wardrobe area separated by internal door. Bathroom excellent with good overbath shower. Bed comfortable (I have questioned Novotel mattresses in the past but this was fine). Good desk area. Plentiful storage (although agree with other comments that some closable draw, hanging space would be better than all open). Good multi channel tv (inc BBC1 and 2). Fridge with water at Euro 3 a bottle (a shame as I do feel a bottle per day should be included in rate). Paper cups/stirrer not ideal but I understand this an environmental choice. Breakfast was of good quality and choice but room very crowded and staff struggling to clear tables, replenish food (though a single traveller on next table actually had all his food cleared away whilst he refilled his coffee cup). If visiting The Hague again (and you should !, delightful small city with world class museums, great restaurants, shops and beach promenade 15 mins away by tram) I would be happy to stay here again.