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“Class hotel in the center of The Hague” 5 of 5 stars
Review of Hotel Novotel Den Haag City Centre

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Hotel Novotel Den Haag City Centre
4.0 of 5 Hotel   |   Hofweg 5-7, 2511 AA The Hague, The Netherlands (Zuidwal)   |  
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Ranked #17 of 69 Hotels in The Hague
Zandhoven, Belgium
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Class hotel in the center of The Hague”
5 of 5 stars Reviewed August 14, 2013

We booked this hotel to stay for a weekend at The Hague. Due to a nice reduction, we opted for the superior room at the hotel. We arrived and the checkin went very well. People spontaneously switched language fluently and helped us perfectly by giving all information needed.

The room itself was very clean, elegant, spacious, had a seperated toilet from the bathroom.
The shower was great and the room itself looked in a very nice condition/well maintained.

The breakfast was just as good. When the self-buffet ran out of yoghurts, the waiters where immediately jumping in to bring on some new ones. In addition, the personal touch of the helping staff was noticeable. Older people where nicely helped towards there table. Since they where a bit less mobile, helpers asked immediately what they needed and if they could bring anything for them from the buffet.

The hotel has a private parking spot which you can use after a small fee (+/- 17,00 euro per night) which is very welcome in the city center. The entry of this parking is via the dead-end street 'het ommetje' which is next to the hotel and not so well indicated.

Summary, very nice hotel and advisable to stay.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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449 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bromley
Top Contributor
52 reviews 52 reviews
37 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed August 9, 2013

The service from the staff in this hotel was exceptional and was much better than you would expect from even a five star hotel.

From the time of arrival - arriving with a car in the Netherlands is always a risk, the staff went out of their way to make the whole experience a lot less painful than it might have been. They should be made ambassadors for the whole Novotel group and many other hotels could learn much from these good people.

I would definitely stay here again. Location is excellent

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 27, 2013

Good place, located in the heart of the shopping district. Close to the tram stop and Den Haag train station. Room sizes were good, food was ok, nothing too fancy, the basic stuff, good breakfast, has the basic elements. Don't go for any room service, walk outside, you'll find loads of varieties. Overall, good stay, been there before and will go there every time I'm in Den Haag.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Melbourne, Australia
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 27, 2013

Very nice hotel, especially the location. Walking distance to trains and close to the city center / shops / restaurants / bars etc. Also has an on site carpark for guests.

I stay here regularly when in town for work. Staff are always friendly and helpful.

Recently the Hilton opened nearby in a brand new building. I've not stayed there yet but would it the price was comparable.

Room Tip: Ask for one that doesn't overlook de Passage as these can be noisy.
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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The Hague
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed June 20, 2013

As a starting point I have to admit I have not stayed at the Novotel Den Haag City Centre but wanted to commend the Reception staff on their wonderful customer service, especially Linda who was working on the afternoon of Thursday, 20 June 2013.

I live in The Hague and have attended various events at the Novotel (for both Expats and locals) and the service has always been great. Today however I was in dire need of scanning some official documents under deadline and as I live next door (with a broken scanner) tried the Novotel for help. Even though I was not a guest Linda helped immediately and I could not have been more thankful.

I look forward to having the opportunity to visit again for pleasure rather than business!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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novoteldenhaagcity, General Manager at Hotel Novotel Den Haag City Centre, responded to this review, June 26, 2013
Thank you for the kind review. Always happy to help a neighbor!

Kind regards,

Janine Kots
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Den Haag City Centre

Address: Hofweg 5-7, 2511 AA The Hague, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > The Hague > Zuidwal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#2 Family Hotel in The Hague
#4 On the Beach Hotel in The Hague
#12 Business Hotel in The Hague
#13 Luxury Hotel in The Hague
#15 Romantic Hotel in The Hague
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Novotel Den Haag City Centre 4*
Number of rooms: 106
Official Description (provided by the hotel):
The Novotel Den Haag City Centre is a 4 star hotel in the monumental Haagse Passage shopping arcade in the very heart of The Hague.The hotel is located opposite the Binnenhof (The Dutch parliament) and within walking distance of museums and shopping streets.The central location makes it ideal for a business stay or weekend away. Our cosy rooms feature paid WiFi and complimentary high speed internet. The hotel also offers meeting rooms,a bar, restaurant and parking garage.The hotel is 100% non smoking ... more   less 
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Also Known As:
Novotel Hotel The Hague
Novotel The Hague
The Hague Novotel

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