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“Excellent customer service” 4 of 5 stars
Review of Carlton Ambassador Hotel

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Carlton Ambassador Hotel
4.0 of 5 Hotel   |   Sophialaan 2, 2514 JP The Hague, The Netherlands   |  
Hotel website
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Hotel amenities
Special Price
10% off room rate
Ranked #6 of 70 Hotels in The Hague
Certificate of Excellence
London
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent customer service”
4 of 5 stars Reviewed October 6, 2012

I stayed here for one night on business. Though I was only there for a short time, the service I received was absolutely fantastic. From reception, to room service, to the bar - the staff were friendly and polite.

The room itself was large and comfortable. My only critique is that there were two twin beds pushed together, instead of a king size bed. That didn't matter too much to me though, as I was only staying for one night.

The bar was nice and had an extensive range of beverages. The breakfast in the morning was good too.

Would certainly stay here again when I am back.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonAmbassador, General Manager at Carlton Ambassador Hotel, responded to this review, November 30, 2012
Dear Guest,

Thank you very much for your wonderful comments about your stay in our hotel, which we have shared with the entire staff.
We apologize for any inconvenience you experienced because of the twin beds. Please don't hesitate to inform us about your preferences and we will do our utmost to accommodate your wishes.
With kind regards, Arwin Paulides - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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287 reviews from our community

Traveler rating
    181
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    24
    3
    3
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Farnham, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 20, 2012

This is simply one of the best hotels I have stayed in.

Located in the Diplomatic quarter within easy reach of the city centre attractions and trom stop for a trip to the nearby seaside at Schevenigen.

Restaurant excellent including champagne for breakfast if that appeals. Fresh food and fruit in great abundance.

A very large and comfortable room, beautifully decorated.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 19, 2012

Stayed here in June 2012. Wonderful location, very nice and well-appointed rooms, very caring staff who went out of their way to take care of guests and give tips on what to see and do. Would return again.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skopje, Republic of Macedonia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 24, 2012

We stayed in the hotel this month and we are happy with it. It is comfortable and nice boutique hotel, and if we go to the Hague again this is where we would be staying. It is close to the center yet it is in a quiet area which makes it perfect for resting. The hotel inside is also quiet, very friendly staff which makes you feel welcomed.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonAmbassador, General Manager at Carlton Ambassador Hotel, responded to this review, July 25, 2012
Dear Guest,
Thank you very much for taking the time to share your experiences with other travellers. We are pleased to learn that you have enjoyed your stay with us and we are looking forward to welcoming you again during your next visit to The Hague.
With kind regards, Arwin Paulides - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Voorschoten, The Netherlands
Level Contributor
133 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed June 22, 2012

Two colleagues stayed in this hotel. Well travelled, but first time in The Hague, and they really enjoyed it. We had lunch together o nthe terrace. The dagmenu was superb. Warm, mixed fish salad, followed by strawberries and cream. Fresh, and beautifully served.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonAmbassador, General Manager at Carlton Ambassador Hotel, responded to this review, July 25, 2012
Dear Guest,
Thank you very much for your lovely review. Our Chef was especially pleased with your comments about the lunch you have enjoyed on our terrace. Hopefully we will able to welcome you again on another sunny day!
With kind regards, Arwin Paulides - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darmstadt, Germany
1 review
5 of 5 stars Reviewed June 18, 2012

The Carlton Ambassador is very nice place. I needed a place to stay in The Hague for a business trip and the Carton was recommended to me by a friend.
The hotel is located relatively close (walking distance) to the city centre, but there is no direct need to leave the hotel at all. They have a very good restaurant and a nice bar where I was able to enjoy some of the finer whiskys from their huge collection.
The staff is friendly and helpfull and always available. The rooms have all you'd expect in a hotel room. They are clean and the beds are comfortable.
If I ever need a place to pend the night in The Hague again (business or pleasure) I will surely return to the Carton Ambassador.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonAmbassador, General Manager at Carlton Ambassador Hotel, responded to this review, July 25, 2012
Dear Guest,
We are ever so grateful for the wonderful comments you have shared on Tripadvisor. It was a pleasure having you as a guest in our hotel and we sincerely hope we will be able to welcome you again. We are confident that we still have a few whisky's you would appreciate.
With kind regards, Arwin Paulides - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
65 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed June 15, 2012

My wife and I spent four days at this excellent and cozy hotel in The Hague, where I had a committee retreat. It is located in a quiet and distinguished neighborhood, but not far from the main city attractions. The Mesdag Panorama (worth visiting) is just a few meters away. There is excellent shopping in the vicinity. We were given a very nice room, although quite far from the elevators. This forced us to several long walks through a very cold hallway (as one door facing a balcony was always open). Except for this detail and the scarce closet space, everything was perfect. The breakfast menu was abundant and of good quality. We also enjoyed two formal dinners at the hotel restaurant which were truly outstanding, due to the food's quality and the excellent table service. The staff was extremely helpful and considered. The room our group used for its meetings was excellent, well supplied and attended to by the hotel staff.

Room Tip: Avoid rooms too far from the elevators.
See more room tips
  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonAmbassador, General Manager at Carlton Ambassador Hotel, responded to this review, July 25, 2012
Dear Guest,
Thank you ever so much for your comments. It was a true pleasure welcoming your group in our hotel and we are very glad that you have enjoyed your time in our hotel. We are sorry to hear that you considered your room to be too far from the elevators. We have made a note of your room allocation preferences in our reservations system.
With kind regards, Arwin Paulides - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carlton Ambassador Hotel

Address: Sophialaan 2, 2514 JP The Hague, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > The Hague
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#2 Business Hotel in The Hague
#5 Luxury Hotel in The Hague
#9 Romantic Hotel in The Hague
Price Range (Based on Average Rates): $
Hotel Class:4 star — Carlton Ambassador Hotel 4*
Number of rooms: 78
Reservation Options:
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Also Known As:
Hotel Carlton Ambassador
Carlton Ambassador The Hague

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